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Skills

  • Staff training and development
  • Materials preparation
  • Crowd control during peak hours
  • Hardware evaluation
  • Document scanning
  • Pricing tool development
  • Team leadership and development
  • Skilled in Asana
  • Process implementation
  • Methodology implementation

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created multi-threaded admin web applications based on metric.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved method with a 71% over-capacity success rate.
  • Allowed for more efficient turnover.
  • Awarded Innovation Award for exemplary customer service.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Aided restaurant management in organizing special dining events, helping to accommodate up to 13 guests with minimal disruption to regular service.
  • Achieved high scores in customer feedback surveys.

Summaries

  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Exceptional customer service and payment handling abilities.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Offering 9 years of foodservice experience in program environments.
  • With excellent problem-solving and multitasking skills, I am an open communicator and skilled planner.
  • Problem-solver with experience in time management and preparation.
  • During busy times, team-player who is quick to assist Hostess/Busser with data analysis.
  • Achieved high satisfaction in regular and event settings.
  • Vibrant Hostess/Busser highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 11 years of experience in initiative foodservice environments. Commended for multitasking abilities and providing top-notch service to 15 customers daily.
  • Achieved a 34% improvement in meal delivery coordination.

Accomplishments

  • Ensured compliance with health and safety regulations by monitoring seating area cleanliness, minimizing complaints about hygiene by 80%.
  • Recognized for attention to detail in monitoring special requests such as anniversaries or birthdays, leading to a 57% increase in customer satisfaction ratings.
  • Received recognition from patrons for quickly addressing and resolving seating miscommunications, which helped increase overall customer return rate by 68% in 2024.
  • Improved occupancy rates during peak hours by adhering to reservation protocols, resulting in reduced customer wait times by an average of 8 minutes.
  • Successfully guided large party reservations by manually adjusting seating plans to accommodate specific customer needs, resulting in increased same-day bookings by 60%.
  • Handled customer complaints and resolved seating issues promptly, improving overall customer satisfaction ratings by 15% at Phoenix.
  • Resolved product issue through consumer testing.
  • Effectively built strong relationships with regular customers by remembering personal preferences, improving customer satisfaction by 54% in several months.
  • Promptly cleared and reset tables after patrons vacated, resulting in an increase in available seating capacity by 84% compared to previous month.
  • Successfully coordinated guest seating for parties larger than 2, optimizing use of space, which contributed to a 25% increase in table turnover.

Affiliations

  • Verified Member, Professional Association of Catering and Events (PACE) 2020 – Shared insights on handling complex seating layouts for large events and parties.
  • Certified Member, SafeStaff Food Handler Certification Program 2017 – Gained critical understanding of food safety to complement front-of-house role.
  • Member, Waitstaff Industry Association – Participated in group initiatives specializing in staff coordination and advanced seating systems for large parties.
  • Certified, Advanced Customer Service Skills – Emphasized strategic seating management to optimize section usage and minimize wait times during peak hours.
  • Completed, Service Efficiency Certification by process 2016 – Focused training on reducing front-of-house backlog and maximizing customer throughput.
  • Graduate, Hospitality Management Coursework at Brightline – Focus on time management, team leadership, and enhancing guest-facing operations.
  • Certified, Hospitality Supervisory Management by Harbor & Co. – Focused on improving team leadership and front-of-house productivity.
  • Member of Hostess Training Network – Participated in ongoing training programs around enhancing guest satisfaction and front-of-house coordination.
  • Member, Culinary Learners Group – Ongoing education on enhancing both dining and front-of-house customer service experience.
  • Registered Member, Customer First Initiative – Focused on improving active listening skills to cater to guest preferences and increase repeat clientele.

Certifications

  • Exceptional Customer Service Certification for Restaurants metric
  • First Aid and CPR Certified - Meridian
  • OSHA 10-Hour General Industry (Hospitality Focus) Certification
  • Time Management & Prioritization for Hospitality Workers HubSpot
  • Certified Restaurant Server - Vantage
  • Communication Skills for Customer Service Professionals method
  • Conflict Resolution and Hospitality Service Certificate Northwind
  • Professional Guest Service Certification Lakeside Partners
  • Ticketed Event Management Certification Vantage
  • Hospitality and Restaurant Operations Certificate process

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