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Skills

  • Conflict resolution and mediation in team settings
  • Mentoring and leadership for clinical teams
  • Profit improvements
  • Seasoned in medical clinical procedures
  • Occupancy strategies
  • Health and safety protocol enforcement
  • Pharmacy operations management
  • Audit and quality control of MDS submissions
  • Patient advocacy and rights awareness
  • Performance optimization through process improvements

Work Experiences

  • Achieved a 22% pass rate.
  • Boosted assessment completion rates by 32%.
  • Achieved 37% error-free rate.
  • Developed a staff performance tracking tool, leading to Employee of the Year recognition for consistent excellence in care coordination.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $10 operating budget.
  • Aligned staff with patient needs.
  • Collaborated with community service providers.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Was in charge of a group of 10 pharmacy technicians.
  • Created cross-functional workflows.

Summaries

  • Oversee human resources, budgeting, supply management, and patient services with success.
  • A gifted individual who speaks 15 languages fluently.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Adept at cross-departmental collaboration.
  • Accomplished Resident Assessment Coordinator with a reputation for optimizing the MDS submission process, reducing error rates by 37% and improving team efficiency through enhanced collaboration and streamlined workflows.
  • Accomplished Resident Assessment Coordinator.
  • Adept at managing patient assessments across multiple settings.
  • Accomplished Resident Assessment Coordinator with expertise in care documentation, having contributed to a 61% reduction in audit discrepancies. Strong background in performance optimization, leading to improved staff efficiency and patient care delivery.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.

Accomplishments

  • Led the successful completion of 6 timely MDS assessments annually while maintaining a 50% compliance rate with regulatory deadlines and standards.
  • Assumed leadership in successfully implementing regulatory updates following federal guideline changes, achieving compliance by 2016.
  • Successfully implemented an electronic care documentation system, reducing paper usage by 71% and improving task automation for better workflow.
  • Identified inaccuracy in MDS reporting, reducing potential audits by 39%. Ensured corrective measures were sustained across all subsequent submissions.
  • Played an essential role in the successful rollout of Tableau, which improved workforce productivity and patient care.
  • Developed and implemented a resident-centered approach to care planning that decreased error rates by 69%.
  • Applied feedback from staff to achieve a 68% improvement in assessment efficiency and ensured all regulatory requirements were met.
  • Trained new hires on MDS submission procedures, reducing errors by 82% and increasing adherence to CMS regulations.
  • Provided ongoing MDS training sessions to interdisciplinary staff, achieving a 83% increase in regulatory compliant submissions.
  • Monitored and revised clinical documentation workflows, leading to a 41% improvement in patient outcomes and full compliance with CMS guidelines.

Affiliations

  • Society of Human Resource Management
  • American Case Management Association (ACMA)
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Association of Nurse Assessment Coordination (AANAC)
  • Certified Dementia Practitioner (CDP) Association
  • Freemason
  • American Marketing Association
  • Quality MDS Coordinators Association
  • National Council of State Boards of Nursing (NCSBN)
  • American Medical Informatics Association

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) 2015 - Ironclad Systems
  • Certified Risk Adjustment Coding (CRC) 2017 - Vantage
  • Accredited in Medical Discharge Planning (AMDP) 2021 - Vantage
  • Apple Certified Associate (ACA)
  • Certified Medical Manager (CMM) 2023 - Meridian
  • Project Management Professional (PMP)
  • Certified Health Data Analyst (CHDA) - 2019, Brightline
  • HIPAA Certification 2021 - Cedar Works
  • CompTIA A+ Technician
  • Certified MDS 3.0 Coordinator (AANAC) Certification 2015 - Meridian

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