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Skills

  • Deduction legitimacy
  • Underwriting and adjustments
  • Active Data Online
  • Medicare and Medicaid eligibility
  • MS Office Suite
  • Upselling techniques
  • Strategic decision making
  • Account discrepancies
  • Motor fuel tax laws
  • Goal-oriented

Work Experiences

  • Increased profits by taking advantage of opportunities to upsell additional products.
  • Translated for the entire 5-person team in order to meet the needs of Japanese-speaking customers.
  • Kept track of everything.
  • Provided updates on the program processes.
  • Attended 6 team meetings to express my concerns and provide constructive feedback to others each month.
  • Managed
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Named Top Seller for 6 months through improved.
  • Processed shipments and kept stock shelves in order.
  • Sought advice.

Summaries

  • Customer service and sales expert capable of recognizing customer needs and offering solutions to problems.
  • Excel in Adobe Creative Suite offerings, Jira use, and budget management.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Negotiating, overcoming objections, and managing conflicts are all excellent skills.
  • Personable and hands-on team player who excels at meeting challenging business goals while serving customers.
  • Innovative
  • Ready to contribute 18 years of experience to Vantage in a dynamic role.
  • Focused on customer service
  • Deadline-driven
  • Field Agent with 18 years of successful budget management and project management experience.

Accomplishments

  • Certified in advanced tactical driving; transported high-value operatives and assets through hostile environments with zero incidents.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Designed comprehensive mission risk assessment workflows for field agents, enhancing decision-making effectiveness by 36%.
  • Established multilingual communication channels with local and international counterparts in Chicago, improving mission coordination and reducing missed opportunities by 85%.
  • Led high-risk field reconnaissance missions in Austin, gathering actionable intelligence that prevented 7 breaches.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Increased sales 13% over 18 months.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Contributed to the creation of encrypted communication networks across Atlanta, safeguarding vital information and reducing external interception threats.

Affiliations

  • Jaycees
  • International Association of Chiefs of Police (IACP)
  • Rotary International
  • Association for Computing Machinery
  • Federal Law Enforcement Officers Association (FLEOA)
  • International Society of Surveillance Professionals
  • Federal Investigators' Network (FIN)
  • International Intelligence Ethics Association
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Customer Service Representative Certificate
  • Project Management Professional (PMP)
  • Professional Certified Investigator (PCI) - system
  • Advanced Cyber Operations Certificate - procedure
  • Cisco Certified Network Associate (CCNA)
  • Covert Surveillance Specialist Certification - system
  • Certified Threat Intelligence Analyst (CTIA) – EC-Council
  • Google Certified Professional Cloud Architect
  • Certified Counter Surveilance Agent (CCSA) - category
  • Certified Protection Professional (CPP) - ASIS International

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