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Skills

  • Family services
  • Data-driven decision making
  • Budgets
  • Client-centered care
  • First Aid/CPR
  • Operational improvement
  • Conflict de-escalation
  • Active listening
  • Family education and engagement
  • Confidentiality and data privacy

Work Experiences

  • Achieved 77% higher family engagement.
  • Acted as a liaison between families and healthcare providers, empowering clients to make informed healthcare decisions.
  • Achieved an average 4 referrals per quarter by establishing strong relationships with industry partners and delivering high-quality service.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed home welfare checks to comply with state and program guidelines.
  • Transported HubSpot to the past year customer locations.
  • Acted as a liaison between families and healthcare providers.
  • Achieved 43% faster resolutions to service requests.
  • Coordinated care for medically complex cases.
  • Achieved a 32% decrease in missed appointments.

Summaries

  • Achieved 16% improvement in family financial literacy.
  • Achieved a 42% faster resolution time for client needs.
  • Collaborative Family Advisor.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved faster resolutions.
  • Costs were consistently reduced while profits were increased.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Dedicated Social Worker with 12 years of experience in counseling and crisis intervention.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative Family Advisor skilled in interdisciplinary care.

Accomplishments

  • Engaged families in financial literacy workshops, achieving a 79% increase in their ability to plan for long-term care needs.
  • Partnered with insurance providers to streamline the claims process, reducing denial rates by 46% and providing families with quicker access to benefits.
  • Constructed an escalation protocol for caregiver emergencies, reducing incident resolution time from three years to metric.
  • Led a conflict de-escalation training program for case managers, leading to a 73% reduction in reported incidents of client dissatisfaction.
  • Implemented a digital family progress tracking system, which resulted in 55% better data accuracy and improved client follow-ups.
  • Monitored and adjusted individualized service plans for 18 families each quarter, achieving a 60% higher success rate in goal completion.
  • Achieved 3% client retention by employing client-centered approaches, such as ongoing family check-ins and care plan revisions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and piloted a new intake assessment tool, increasing the speed of initial client evaluations by 37% and improving data quality.
  • Spearheaded the implementation of outreach programs targeted at at-risk populations, which increased access to services by 62%.

Affiliations

  • Case Management Society of America (CMSA)
  • American Society of Safety Professionals
  • Project Management Institute
  • Healthcare Advocate Resource Network (HARN)
  • American Public Health Association (APHA)
  • Family Support Institute
  • American Case Management Association (ACMA)
  • National Council on Family Relations (NCFR)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Alzheimer's Association Caregiver Support Network

Certifications

  • Certified in Family Resource Management – Beacon Labs
  • Certified Professional in Patient Advocacy (CPPA) - Harbor & Co.
  • Case Management Administrator Certification (CMAC) – framework
  • Certified Family Life Educator (CFLE) - system
  • Certified Compassion Fatigue Professional (CCFP) - International Association of Trauma Professionals
  • Certification in Geriatric Care Management - Aging Life Care Association
  • Certified Aging-in-Place Specialist (CAPS) – National Association of Home Builders
  • Trauma-Informed Care Certification - Ironclad Systems
  • Family Systems Theory Certification - Summit Group
  • CompTIA Network+

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