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Skills

  • Organization
  • Empathy and compassionate care
  • Client satisfaction assessment
  • Team building
  • Procedure equipment
  • Collaborative problem-solving
  • Supervision
  • Communications
  • Operational improvement
  • Conflict resolution

Work Experiences

  • Acted as a liaison between families and healthcare providers.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Looked for industry trends on social media and through online sources.
  • Acted on responses to improve service response rates.
  • Built long-lasting community networks.
  • Advised families on guardianship and legal planning options, resulting in 21% of clients completing essential estate documents.
  • Achieved an average of 5 referrals per quarter.
  • Coordinated care for medically complex cases using a multidisciplinary approach, achieving 18% better health outcomes.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with Seattle-based organizations.

Summaries

  • Client-centric Family Advisor with extensive knowledge of Medicaid and healthcare financial counseling. Successfully saved clients an average of $7 in fees while improving overall satisfaction by 79%.
  • Adept at resolving cases quickly.
  • Assisted 13 families with healthcare documentation.
  • Built key partnerships within the healthcare community.
  • Adeptly balances emotional demands of family interactions.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative Family Advisor.
  • Celebrated for effective communication training programs.
  • Accomplished Family Advisor specializing in Medicaid policy and long-term care.

Accomplishments

  • Resolved product issue through consumer testing.
  • Raised emergency relief funds totaling $2 in 2018, granting key financial support to families experiencing healthcare crises.
  • Implemented a digital family progress tracking system, which resulted in 55% better data accuracy and improved client follow-ups.
  • Analyzed 10 cases to identify trends in service needs, leading to the creation of metric, which addressed specific gaps and improved overall client satisfaction.
  • Engaged families in financial literacy workshops, achieving a 79% increase in their ability to plan for long-term care needs.
  • Collaborated with team of 12 in the development of program.
  • Designed and launched a digital resource center for families, which saw a 76% increased user engagement within two years.
  • Designed and piloted a new intake assessment tool, increasing the speed of initial client evaluations by 37% and improving data quality.
  • Created a referral tracking system that increased referrals from healthcare providers by 24% in 2018.
  • Translated client feedback into actionable service improvements, resulting in over 51% of clients reporting enhanced clarity on care options.

Affiliations

  • American Society of Safety Professionals
  • American Public Health Association (APHA)
  • American Marketing Association
  • Toastmasters
  • Family-Centered Care Learning Collaborative
  • Child Welfare League of America (CWLA)
  • Hospice Action Network
  • Healthcare Financial Management Association (HFMA)
  • Compassion & Choices Outreach Network
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant (CPA)
  • Certification in Geriatric Care Management - Aging Life Care Association
  • Certificate in Family Support and Guidance – Brightline
  • Healthcare Financial Counselor Certification (HFCC) – Meridian
  • Certified Professional in Patient Advocacy (CPPA) - Harbor & Co.
  • Certified Nonprofit Professional (CNP) - Nonprofit Leadership Alliance
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Patient Advocate (CPPA) program

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