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Skills

  • Collaboration with creatives
  • Error reduction techniques
  • Process improvement
  • Film scanner operation
  • Relationship development
  • Business operations
  • Advanced print services promotion
  • Client consultation and upselling
  • Team building
  • Customer feedback analysis

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver system service.
  • Contributed to greater job performance.
  • Developed custom photo processing flows that balanced digital enhancement with traditional techniques for art reproduction, growing the lab's portfolio by 40%.
  • Contributed to a 61% increase in upsell rates.
  • Oversaw the delivery of framework project by process team, which resulted in category.
  • Advanced skills in photo editing.
  • Collaborated with external clients and in-house teams.
  • Consistently met production deadlines.
  • Developed advanced print-finishing techniques such as UV coating and mounting, generating an additional revenue stream through upselling premium services.
  • Collaborated with heritage associations.

Summaries

  • Committed to implementing client feedback mechanisms.
  • Consistently delivered high-quality prints.
  • Processes orders, accepts payments, and resolves customer issues with ease.
  • Achieved a 52% boost in upsell opportunities.
  • Adept at utilizing customer feedback metrics.
  • 2 years of expertise in digital photo enhancements.
  • Achieved 53% higher satisfaction scores.
  • Boosted long-term client revenue by 44%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable of problem-solving in high-pressure environments, consistently maintaining workflow efficiency and exceeding production expectations during busy periods.

Accomplishments

  • Introduced automated batching techniques to process over 16 photos per hour, reducing manual handling by 47% and improving accuracy.
  • Collaborated with leading photographers to customize print outputs, achieving a Outstanding Service Award for quality in 2015.
  • Trained and certified in advanced photo editing services, contributing to the lab being recognized as a leader in the region by category in 2015.
  • Standardized digital file formats and calibration profiles, ensuring consistent print quality across multiple projects for key clients.
  • Generated unique photographic profiles for clients’ photography needs, helping to build stronger relationships and increase client referrals by 29%.
  • Prepared high-volume print jobs in alignment with client specifications, maintaining a 33% first-time approval rate.
  • Resolved product issue through consumer testing.
  • Lead the adoption of a digital-first photo submission process, cutting down paper waste by 48% and improving submission turnaround times.
  • Coordinated with external vendors to source specialized printing materials, reducing costs by 29% while maintaining top-tier quality.
  • Evaluated new lab equipment and software, facilitating the adoption of innovative technologies that reduced turnaround time for client projects by 21% hours.

Affiliations

  • Continuous education through Creative Cloud Mastery course, 2020
  • Certification in Digital Photo Restoration from Ironclad Systems, 2017
  • American Marketing Association
  • Workshop attendee for advanced printing and finishing techniques with initiative, 2021
  • Affiliation with Image Permanence Institute (IPI) for continuing education in photo preservation
  • Volunteer with local historical societies for photo restoration projects
  • International Association of Photography and Theory (IAPT)
  • Rotary International
  • American Society of Safety Professionals
  • International Association of Administrative Professionals

Certifications

  • Certified Imaging Specialist (CIS)
  • ServSafe
  • Certified Photo Finishing Technician (CPFT) - Summit Group
  • Certified Retouch Artist (CRA) - Tableau 2016
  • Certified Digital Print Production Specialist
  • International Association of Professional Photographers (IAPP) Photography Lab Technician Certification
  • Advanced Photography Production Workflow Specialist - Summit Group
  • Adobe Certified Professional in Graphic Design & Illustration
  • Imaging Science Foundation (ISF) Certified Technician
  • Certified Public Accountant

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