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Skills

  • Mentoring and training new hospice staff
  • ICD-9 forms
  • Patient and family advocacy
  • Family planning services education
  • Emotional support for terminally ill patients
  • Well visit procedures
  • Data entry
  • Medication safety and prevention of incidents
  • Insulin medication assistance
  • Fluent in Spanish

Work Experiences

  • Adjusted schedules to maintain optimal nurse-patient ratios.
  • Achieved a streamlined intake process.
  • Audited charts and reviewed clinical documents to ensure accuracy.
  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.
  • Advocated for patients in my care and implemented prescribed treatment strategies using firsthand knowledge and clinical expertise.
  • Led a successful 15-person team of registered nurses, licensed practical nurses, and ancillary staff.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Followed strict safety precautions by calculating the correct dosages before administering medications.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Achieved a 84% reduction in caregiver burnout at Denver.

Summaries

  • Hospice Nurse Case Manager is a multi-talented Hospice Nurse Case Manager who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Focused on advancing expertise in risk assessment while fostering innovation.
  • Achieved a 66% improvement in comfort levels.
  • Achieved a 73% reduction in caregiver burnout.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Hospice Nurse Case Manager with 11 years of successful data analysis and strategic planning experience.
  • In fast-paced emergency medicine settings, prioritizes clinical and operational tasks.
  • Adept at overseeing a team of 13 hospice nurses while ensuring high-quality patient care and adherence to regulatory standards, achieving 21% compliance ratings.
  • Achieved a 16% improvement in care plan adherence.

Accomplishments

  • Organized and led community outreach events to raise awareness for hospice services, contributing to a 27% increase in patient enrollment at Austin.
  • Led a multidisciplinary team to improve care coordination among hospice and palliative care patients, resulting in a 63% improvement in patient satisfaction ratings at Portland.
  • Optimized daily care schedules for 13 hospice patients, resulting in improved efficiencies and reducing caregiver travel times by 81%.
  • Reduced patient turnover by 34% by improving patient satisfaction through personalized care plans and regular follow-ups.
  • Achieved CPA in 2023, demonstrating continued professional development in hospice and palliative care best practices.
  • Strengthened cross-functional communication between care teams, patients, and families, leading to the resolution of 10 family disputes over care plans with a balanced solution within 18 months.
  • Coordinated discharge planning and setup with home care services for hospice patients, decreasing readmission rates by 83%.
  • Generated and presented detailed reports on patient outcomes and compliance at monthly quality improvement meetings, resulting in the implementation of 2 new policies.
  • Maintained an average patient case load of 3 while consistently achieving 7% compliance with hospice care standards and protocols.
  • Collaborated with metric to assist 4 families with accessing financial and community resources, reducing average care costs by $3 per patient.

Affiliations

  • Toastmasters
  • National Council of State Boards of Nursing (NCSBN)
  • Peer Reviewer, Hospice Quality Certification Commission (HQCC)
  • Society of Human Resource Management
  • Instructor, Continuing Education Program on Pain Management
  • Project Management Institute
  • American Society for Pain Management Nursing (ASPMN)
  • Society of Women Engineers
  • Pain Management Nurse Certification by ANCC
  • Advance Care Planning Taskforce Phoenix

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Pediatric Palliative Care by ELNEC
  • Oncology Nurse Society (ONS) Chemotherapy and Biotherapy Provider Card
  • Culturally Competent End-of-Life Care Certification program
  • Certification in Dementia Care by Alzheimer’s Association
  • Certified Healthcare Risk Manager (CHRM)
  • Advanced Cardiovascular Life Support (ACLS) by American Heart Association
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)

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