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Skills

  • Crisis intervention in palliative care
  • Trauma recovery
  • Bereavement support and counseling coordination
  • Home care
  • Patient consultation
  • Critical thinking and decision-making during crises
  • Bereavement outreach and follow-up
  • HIPAA Compliance in Patient Documentation
  • Evidence-based pain treatment protocols
  • Chronic disease management in terminal patients

Work Experiences

  • Oversaw nursing activities for 13 departments at a 7-bed hospital with 14+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Oversaw and managed 9 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Achieved 51% adherence to patient preferences during care delivery.
  • Assisted patients in accessing financial resources.
  • Provided excellent care to patients with a variety of diagnoses and oversaw their treatment from start to finish.
  • Achieved a 29% increase in patient satisfaction scores.
  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.
  • Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits.
  • Led a successful 15-person team of registered nurses, licensed practical nurses, and ancillary staff.

Summaries

  • Hospice Nurse Case Manager with a passion for health screenings and treating patients with standard and initiative diseases.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Within Healthcare, senior Hospice Nurse Case Manager and outstanding performer in client relations and quality assurance.
  • Adept at overseeing a team of 13 hospice nurses while ensuring high-quality patient care and adherence to regulatory standards, achieving 21% compliance ratings.
  • Hospice Nurse Case Manager with 11 years of successful data analysis and strategic planning experience.
  • Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses.
  • Achieved 69% compliance across cases handled.
  • Board-certified registered nurse with interests in telemetry, medical-surgical, and behavioral health.
  • Achieved a 73% reduction in caregiver burnout.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and quality assurance.

Accomplishments

  • Participated in cross-disciplinary case reviews that led to the implementation of 16 new policies that improved patient care pathways and enhanced service delivery.
  • Implemented quality-of-life improvement protocols that increased patient comfort during end-of-life care by 30%, helping to minimize hospital readmissions.
  • Created and implemented audits of patient medical records that reduced discrepancies by 52%, leading to improved compliance with regulatory standards.
  • Utilized EMR and specialized hospice software to track patient progress and compliance, reducing reporting errors by 63%.
  • Introduced evidence-based practices to incrementally improve pain and symptom management, achieving significant reductions in patient discomfort by 26% within 16 days.
  • Developed and maintained strong partnerships with local hospitals and health agencies, improving patient transitions into end-of-life care by decreasing referral delays by 68%.
  • Generated and presented detailed reports on patient outcomes and compliance at monthly quality improvement meetings, resulting in the implementation of 2 new policies.
  • Successfully resolved 7 complex family dynamics issues related to care goals, ensuring continuation of patient-focused care plans without conflict.
  • Collaborated with physicians, social workers, and spiritual counselors to create holistic care plans, which decreased intervention delays by 9 hours on average.
  • Trained 16 new hospice nurses on care standards and record-keeping practices, resulting in zero documentation errors over a three years audit period.

Affiliations

  • American Institute of Healthcare Quality (AIHQ)
  • American Marketing Association
  • Certified Hospice and Palliative Care Administrator (CHPCA)
  • Volunteer, Grief Support Group Facilitator 2022
  • Instructor, Continuing Education Program on Pain Management
  • American Academy of Hospice and Palliative Medicine (AAHPM)
  • State Hospice & Palliative Care Organization Conference Presenter
  • Association for Supply Chain Management (APICS)
  • End-of-Life Nursing Education Consortium (ELNEC) Participant
  • American Holistic Nurses Association (AHNA)

Certifications

  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certification in Hospice and Palliative Care Nursing Assistant (CHPNA)
  • Pain Care Nursing: Chronic Pain Educator Certificate by Harbor & Co.
  • Certified Nursing Assistant (CNA) by framework
  • Pediatric Hospice and Palliative Nurse Certification (CHPPN)
  • Certification in Advance Care Planning for Registered Nurses by Respecting Choices
  • Certified End of Life Doula by the International End of Life Doula Association (INELDA)
  • Certified Palliative and Hospice Care Educator (CPCE) by National Hospice and Palliative Care Organization (NHPCO)
  • Certified Business Analysis Professional (CBAP)

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