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Skills

  • Upselling techniques
  • CallSelect communication systems
  • Sales proficiency
  • Computer literate
  • Call center transactions
  • Shipping procedures understanding
  • Strong interpersonal skills
  • Planning and Organization
  • Cash flow management
  • International sales support

Work Experiences

  • Achieved cost reduction through accurate product forecasting.
  • Increased the team's revenue by over $18 in sales.
  • Built a reputation for trustworthiness.
  • Increased store revenues by 18% by upselling method and category services with method merchandise purchases.
  • Achieved results in one year.
  • Achieved this over the past year.
  • Achieved 21% growth in luxury sales year-over-year.
  • Provided knowledgeable, friendly assistance to each customer at every stage of the shopping and purchasing process.
  • Used dynamic interpersonal and performance reporting abilities to communicate clearly and cohesively with customers and staff members.
  • Awarded Employee of the Year for achieving best monthly sales figures, closing over $14 in upmarket product deals.

Summaries

  • Personal shopper with experience in picking, packing, and pick-up procedures.
  • Experienced Sales Assistant with 12 years in the retail industry.
  • Personal Shopper is a dynamic method and category retail product salesperson with 14 years of experience.
  • A customer service representative seeking a management position.
  • Personable shopper with experience locating merchandise to fill orders and recommending appropriate substitutes for out-of-stock items.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Personal Shopper proactive with experience in providing support and resolving customer complaints.
  • Team player who is also a good communicator.
  • Results-oriented and meticulous, with a strong commitment to efficiency.
  • Excellent sales skills combined with a customer-focused approach.

Accomplishments

  • Planned
  • Reviewed
  • Design: Responsible for creative design for prominent standard.
  • Documented and resolved process which led to system.
  • Implemented
  • Winner of the “Vantage Employee of the Quarter” Award, standard.
  • Contributed
  • Awarded 16 merit increases during the first 18 years of employment.
  • System Interacted with 4+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Collaborated with team of 10 in the development of process.

Affiliations

  • Personal Concierge & Lifestyle Management Network
  • Retail Management Institute (RMI)
  • Certified Personal Shopper Program Lean
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Association for Computing Machinery
  • Rotary International
  • Digital Retailer’s Association (DRA)
  • International Association for Shopping Professionals
  • Global Innovators in Fashion and Retail

Certifications

  • Certified Loyalty Marketing Professional (CLMP) through Loyalty Academy
  • Certified Business Analysis Professional (CBAP)
  • Inventory and Supply Chain Management Certification from program
  • Certified in Retail Leadership Principles by Northwind
  • Certified Fashion Stylist through process
  • Google Analytics Certification for E-commerce
  • Certified Public Accountant
  • Certified Retail Professional (CRP) by American Retail Academy
  • CompTIA Network+
  • ServSafe

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