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Skills

  • Team management
  • Pet aggression management and resolution
  • Pet industry networking and collaborations
  • Advanced obedience training
  • Pet health and safety protocols
  • Procedure equipment
  • Positive reinforcement techniques
  • Regulatory compliance
  • Organization
  • Business growth through effective marketing

Work Experiences

  • Boosted client satisfaction rates by 81% %.
  • Communicated effectively with pet owners.
  • Oversaw a metric training program that helped as many as 10 animals improve their behaviors and meet their owners' goals.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Boosted cross-functional collaboration with animal shelters.
  • Answered 12 calls per 18 months to help customers with their questions and concerns.
  • Talked to the owners about ways to keep the training going and reinforce the techniques that were taught in class.
  • Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
  • Oversaw the delivery of standard project by initiative team, which resulted in standard.
  • Achieved a 19% improvement in on-leash behavior.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Career-focused Pet Training Instructor.
  • Achieved a 77% decrease in time to reach key training milestones.
  • Achieved client success stories.
  • Certified Pet Training Instructor specializing in using positive reinforcement techniques to drive a 68% reduction in training time and enhance long-term obedience in pets.
  • Achieved a 37% repeat customer retention rate.
  • Achieved 47% adherence to industry standards.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Assisted clients in introducing new pets.
  • Animal training is one of my areas of expertise.

Accomplishments

  • Managed a client portfolio of over 16 dog owners, with a 23% recurring consultation rate year over year.
  • Successfully rehabilitated initiative in 7 pets, with a 37% reduction in recurrence over the past year.
  • Improved client retention by consistently providing tailored follow-up support, increasing return rate by 63% over three years.
  • Revamped initial consultation processes, reducing time to identify key behavioral issues by 81% and increasing accuracy in treatment plans.
  • Reduced training time for milestone behaviors from several months to program, optimizing results and client satisfaction.
  • Added supplemental post-training materials and video guides, increasing continuing education engagement by 68%.
  • Trained shelter volunteers on handling techniques, decreasing reported incidents of problematic behavior by 66% over three years.
  • Led advanced obedience workshops, receiving a 28% increase in client satisfaction ratings over 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to initiative.

Affiliations

  • Certified Professional Dog Trainer - Knowledge Assessed (CPDT-KA) certification holder
  • Project Management Institute
  • National K-9 School of Dog Trainers Alumni
  • International Association of Administrative Professionals
  • Regional Canine Aggression Prevention Network
  • Society of Women Engineers
  • Local Kennel Club Membership
  • Wildlife and Domestic Animal Training Collaboration Group
  • Delta Society – Pet Partners Handler Team
  • Freemason

Certifications

  • CompTIA Security+
  • IAN’s Dog Trainer Certification
  • AKC Rally Instructor Certification
  • Certified Veterinary Assistant (CVA) - Lakeside Partners
  • Certified Applied Animal Behaviorist (CAAB) - Animal Behavior Society
  • Animal Behavior College Dog Trainer Certification (ABCDT)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Advanced Positive Reinforcement Trainer Certification - Cedar Works
  • Karen Pryor Academy Certified Training Partner (KPA CTP)

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