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Skills

  • Project organization
  • Project management
  • Marketing analytics
  • Contract negotiation
  • Data-driven decision making
  • First Aid/CPR
  • Client Onboarding
  • B2B sales and marketing
  • Budgets
  • Budget optimization

Work Experiences

  • Achieved a 60% sales increase.
  • Championed corporate social responsibility in account strategies.
  • Achieved a client satisfaction rating of 39% %.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Collaborated with cross-functional teams to launch Asana that contributed $8 in incremental revenue within 2018.
  • Achieved results within 2024.
  • Assisted Agency Account Managers in properly applying customer remittances while working with Agency Account Manager.
  • Achieved renewals annually.
  • Collaborated closely with creative teams.
  • Bundled services tailored to client needs.

Summaries

  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Achieved Innovation Award for mentorship and training initiatives, leading to a 80% improvement in performance and retention within the account management team.
  • Accomplished in establishing KPIs and delivering insightful reports that helped clients achieve up to 68% ROI improvements in 2022.
  • Within Miscellaneous, senior Agency Account Manager and outstanding performer in process improvement and team leadership.
  • Achieved $15 in additional revenue.
  • Achieved growth over the next 6 years.
  • Achieved Top Performer for mentorship and training initiatives.
  • Adept at aligning internal strategies with client objectives.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Achieved 30% uplift in client engagement.

Accomplishments

  • Enhanced cross-collaboration between the system department and the sales teams, driving a 41% KPI improvement.
  • Developed and executed account strategies that provided 34% uplift in revenue for top-tier clients.
  • Championed data-driven decision-making processes that improved service efficiency by 36%.
  • Built strong client relationships, helping secure 30% of all recurring business for the agency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged Workday tools to streamline data reporting processes, reducing manual effort by 53%.
  • Reduced client churn by 60% through the implementation of more personalized engagement strategies.
  • Negotiated annual contract renewals generating $6 in continued business over the next 9 years.
  • Spearheaded corporate social responsibility integration for clients, boosting brand image and supporting 58% more impactful campaigns.

Affiliations

  • HubSpot Academy Inbound Marketing Certification
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • Google Ads Certification Program method
  • Association for Data-driven Marketing & Advertising (ADMA)
  • Global Marketing Alliance (GMA)
  • International Association of Administrative Professionals
  • Content Marketing Institute (CMI)
  • National Sales Network (NSN)
  • American Association of Advertising Agencies (4A's)

Certifications

  • Certified Social Media Manager from Vantage
  • Certified Sales Leadership Professional (CSLP)
  • Content Marketing Certification from Meridian
  • Apple Certified Associate (ACA)
  • IAB Digital Media Sales Certification
  • Microsoft Advertising Certified Professional
  • Twitter Flight School Certification
  • Project Management Professional (PMP)
  • Digital Agency Management Master Class from initiative
  • Inbound Sales Certified from HubSpot

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