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Skills

  • Account growth strategies
  • Communications
  • Problem resolution
  • Project organization
  • Marketing analytics
  • Bookkeeping
  • Business Development
  • Organization
  • B2B sales and marketing
  • Aging reports analysis

Work Experiences

  • Achieved consensus across 9 teams.
  • Worked with county, state, and federal government agencies to network and assist them.
  • Aligned campaigns with client goals.
  • Achieved results within 13 weeks.
  • Conducted quarterly business reviews with 10 clients, using data-driven insights to realign strategies and increase satisfaction rates by 33%.
  • Boosted client retention by 74%.
  • Upheld the core values of accountability, respect, and dependability at Vantage.
  • Attended seminars, conferences, and organizational activities to keep my management skills sharp.
  • Achieved results within 8 months.
  • Took phone calls and e-mails from customers and set up meetings for official business.

Summaries

  • Achieved results over 14 months.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Adept at using CRM software, reducing response time by 20% and improving client satisfaction rates across Boston.
  • Achieved results in 2023.
  • Achieved optimal ROI.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Achieved 30% uplift in client engagement.
  • Agency Account Manager driven by results.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.

Accomplishments

  • Delivered presentations at internal and client meetings, ensuring alignment with corporate strategy and goals.
  • Spearheaded client workshops on the latest industry ITIL, leading to greater account adoption and 52% growth in service usage.
  • Resolved product issue through consumer testing.
  • Strategically identified new market opportunities, driving 80% revenue increase from emerging clients.
  • Led multi-channel digital marketing campaigns, improving client visibility by 63% within 8 months.
  • Successfully led a strategic shift in account management templates, facilitating a 83% increase in client retention.
  • Secured new business development opportunities, resulting in $8 in additional revenue within Q14.
  • Built strong client relationships, helping secure 30% of all recurring business for the agency.
  • Spearheaded the launch of a new client service model, reducing response times by 47% and boosting client satisfaction scores.
  • Reduced client churn by 60% through the implementation of more personalized engagement strategies.

Affiliations

  • National Association of Social Workers
  • Toastmasters
  • American Society of Safety Professionals
  • International Customer Management Institute (ICMI)
  • National Sales Network (NSN)
  • Rotary International
  • Direct Marketing Association (DMA)
  • Public Relations Society of America (PRSA)
  • Mobile Marketing Association (MMA)
  • HubSpot Academy Inbound Marketing Certification

Certifications

  • IAB Digital Media Sales Certification
  • First Aid/CPR Certified
  • HubSpot Inbound Marketing Certification
  • Adobe Certified Expert (ACE) in Adobe Analytics
  • Project Management Professional (PMP)
  • Certified Customer Success Manager (CCSM)
  • Online Marketing Certified Professional (OMCP)
  • Facebook Blueprint Certification
  • Mobile Marketing Certification from Brightline
  • Microsoft Advertising Certified Professional

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