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Skills

  • Product merchandising
  • Planning and coordination
  • Operational improvement
  • Insurance billing
  • Invoice generation
  • Post-sales support
  • Conflict resolution skills
  • Product management and pricing
  • Team management
  • Security systems

Work Experiences

  • Achieved a 34% rise in booking efficiency.
  • Informed customers about new services and updated their accounts.
  • Addressed customer marketing needs by creating and designing ads that promoted advertisers' goods and services.
  • Worked with vendors and customers to improve delivery schedules and increase customer satisfaction from the beginning.
  • Increased the reach of my branding initiatives by coordinating annual events.
  • Met sales targets, increasing revenue for top accounts by 11% in two years and growing my personal sales portfolio by 15 new accounts.
  • Met with store managers to discuss product requirements, sales targets, and ways to increase sales.
  • Achieved compliance in 2020.
  • Increased profitability and developed pipeline using multiple marketing channels and sales strategies.
  • Built professional client relationships by asking the right questions, identifying needs, and providing useful product information.

Summaries

  • Gifted communicator with a keen understanding of client needs and sales tactics.
  • Organize and proactive approach to capturing new customers and capitalizing on emerging opportunities in framework territories.
  • Looking forward to taking on a new challenge with a successful team.
  • Commended for creative and resourceful approaches to attracting new customers and achieving method and procedure goals.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional communication and organizational skills, as well as a hardworking, personable, and entrepreneurial personality.
  • Outside sales experience with a track record of managing and growing customer relationships in order to expand customer base.
  • Customer-focused, strategic-thinking sales professional with over 3 years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Excellent communication, relationship-building, and multitasking skills.

Accomplishments

  • Specialized in cleaning and sanitizing high-occupancy public areas like lobbies and fitness centers, maintaining cleanliness ratings of 61%.
  • Regularly ranked as the top-performing team member for cleanliness and attention to detail during annual performance reviews.
  • Coordinated inter-departmental efforts with front desk and reservations to maintain seamless room availability, increasing occupancy rates by 23%.
  • Collaborated with maintenance and engineering teams to report and resolve repair needs within 11 hours, reducing room downtime by 84%.
  • Helped maintain budget goals by negotiating with suppliers, achieving a 55% reduction in cleaning product costs without sacrificing quality.
  • Helped onboard and mentor over 18 new housekeeping employees, maintaining a training success retention rate of 27%.
  • Received the ‘Housekeeper of the Month’ award for consistently maintaining a guest satisfaction rate of 76% over several months.
  • Reported to supervisors with real-time updates on room readiness using Microsoft Excel, improving communication and reducing rework by 53%.
  • Handled room turnover for VIP suites, ensuring no guest needs went unmet while maintaining room standards above company expectations.
  • Collaborated with laundry staff to ensure timely linen turnover, which improved room readiness by 82% during busy operational periods.

Affiliations

  • Certified through the International Cleaning and Restoration Association (ICRA), specializing in disaster recovery and deep cleaning protocols.
  • Certified Housekeeper Member, National Cleaning Association (NCA), focusing on clean and sustainable cleaning solutions and techniques.
  • Regular participant in training programs offered by the American Hotel and Lodging Educational Institute (AHLEI) for hospitality service and housekeeping.
  • Affiliated with the National Housekeeping Academy (NHA), gaining insights through regular webinars and workshops on housekeeping efficiency.
  • Member, International Executive Housekeepers Association (IEHA), actively participating in seminars and workshops for best practices in housekeeping management.
  • Participant, Professional Housekeepers Network (PHN), engaged in continuing education sessions on organizational and cleaning strategies.
  • Certification Holder, OSHA-certified housekeeping training program, ensuring compliance with all health and safety regulations.
  • Active Member of Sustainable Hospitality Alliance (SHA), focusing on sustainable, energy-efficient cleaning processes in hotels and resorts.
  • Member, Cleaning Management Institute (CMI), developing supervisory skills in housekeeping management and operations.
  • Volunteer participant at Hospitality Career Network (HCN) events, networking with other housekeeping professionals for career growth and opportunity expansion.

Certifications

  • Certified Lodging Manager (CLM) - Vantage
  • Advanced Hotel Technology Training - Salesforce
  • Green Cleaning Professional Certification (GCPC)
  • CompTIA Security+
  • Bloodborne Pathogens and OSHA Infection Control Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Sanitation and Food Safety Certifications - Summit Group
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Cleaning Technician Certification - Summit Group

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