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Skills

  • CCTV
  • Attention to detail in cleaning tasks
  • Inside and outside sales
  • Common area organization and maintenance
  • Team Leadership
  • Territory sales
  • Customer service
  • Complaint resolution and prevention
  • Customer needs assessment
  • Product and service knowledge

Work Experiences

  • Made recommendations to customers in order to increase the effectiveness of the brand and the benefits of the product.
  • Achieved PMP for hotel sanitation.
  • Talked to long-term, new, and prospective customers to figure out their needs and come up with the best solutions.
  • Increased repeat business by 4% by providing superior customer service.
  • Met sales targets, increasing revenue for top accounts by 11% in two years and growing my personal sales portfolio by 15 new accounts.
  • Addressed customer marketing needs by creating and designing ads that promoted advertisers' goods and services.
  • Finalized Adobe Creative Suite agreements by negotiating prices and setting up contracts.
  • Achieved a 72% satisfaction score in 2020.
  • Built customer relationships and presented promotions that increased shelf space, sales, and profit.
  • Encouraged customers to have memorable shopping experiences, which resulted in higher customer retention and loyalty.

Summaries

  • Gifted communicator with a keen understanding of client needs and sales tactics.
  • Housekeeping professional is a hardworking and dependable Housekeeping professional who excels at client relations and project management.
  • Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, vendor relations, territory development, and uncovering customer needs in order to deliver solutions.
  • Exceptional communication and organizational skills, as well as a hardworking, personable, and entrepreneurial personality.
  • Offering 15+ years of experience as well as a desire to work in a challenging category position.
  • Maintained consistent customer and revenue growth leveraging strong networking and prospecting skills.
  • Organize and proactive approach to capturing new customers and capitalizing on emerging opportunities in framework territories.
  • Lead generator, product demonstrator, and problem-solver with experience.
  • Sales representative with a track record of identifying and converting leads.
  • PMP certified

Accomplishments

  • Played a key role in a comprehensive hotel renovation clean-up initiative, making 7 rooms ready for guests in three years with no service delays.
  • Filled in for housekeeper team leads, delegating tasks during staff shortages and maintaining fully operational housekeeping services across shifts.
  • Reduced labor costs by 62% through scheduling optimization and improved cleaning turnaround times, leading to increased operational efficiency.
  • Implemented a deep-cleaning rotation schedule, resulting in improved guest feedback on cleanliness and reducing long-term maintenance costs.
  • Specialized in cleaning and sanitizing high-occupancy public areas like lobbies and fitness centers, maintaining cleanliness ratings of 61%.
  • Coordinated inter-departmental efforts with front desk and reservations to maintain seamless room availability, increasing occupancy rates by 23%.
  • Drove compliance with industry cleaning standards such as OSHA, ensuring consistent excellence in guestroom sanitation and hygiene.
  • Played a vital role in reducing guest complaints concerning room cleanliness, from 5 per week to fewer than 9 within 6 months.
  • Participated in hotel-wide sustainability programs, promoting eco-friendly cleaning supplies that reduced chemical usage by 76%.
  • Handled room turnover for VIP suites, ensuring no guest needs went unmet while maintaining room standards above company expectations.

Affiliations

  • Regular participant in training programs offered by the American Hotel and Lodging Educational Institute (AHLEI) for hospitality service and housekeeping.
  • Participant in advanced sanitation and sterilization certificate programs through a recognized regulatory body in hospitality service sanitation.
  • Member, Hospitality Leadership Academy (HLA), participating in leadership courses specific to managing housekeeping teams in high-stress environments.
  • Regular attendee of the World Hospitality Conference, gaining updates on cleaning technologies and management trends for housekeeping.
  • Affiliation, Green Clean Institute (GCI), developing expertise in eco-friendly cleaning practices and promoting green certifications for hospitality cleaning.
  • Affiliated with the National Housekeeping Academy (NHA), gaining insights through regular webinars and workshops on housekeeping efficiency.
  • Received ‘Housekeeping Excellence in Cleanliness’ Award in 2015 for diligent work in establishing enhanced cleanliness standards in a hotel setting.
  • Active attendee of annual conferences held by the Hotel & Hospitality Management Association (HHMA), focusing on advancements in hospitality and housekeeping trends.
  • Head of the Environmental Care and Sustainability Taskforce at Harbor & Co., committed to reducing linen turnover and water usage.
  • Attended workshops with the Hospitality Employee Development Network (HEDN), learning best practices for managing high-volume cleaning needs.

Certifications

  • Hospital Environmental Services Certification (HESC) - Meridian
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Bloodborne Pathogens and OSHA Infection Control Certification
  • Global Biorisk Advisory Council (GBAC) STAR Accreditation
  • Certified Hospitality Housekeeper - Vantage
  • Chemical Hazard Awareness Certification
  • Certified Executive Housekeeper (CEH) - Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS) - 2024

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