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Skills

  • Standard equipment
  • Project organization
  • Team building
  • Transportation
  • Regulatory compliance
  • First Aid/CPR
  • Real-time data tracking for route adjustments
  • Key stakeholder collaboration
  • Proactive issue identification and troubleshooting
  • On-time arrival rate optimization

Work Experiences

  • Achieved a 41% satisfaction rate.
  • Coordinated transportation for over 6 wheelchair-bound passengers monthly.
  • Achieved a 42% reduction in incidents.
  • Kept and studied detailed mileage and fuel reports to reduce overall fuel costs by 10%.
  • Allowed clients to rate their transportation experience.
  • Transported Tableau to two years customer locations.
  • Consolidated routes.
  • Conducted monthly performance assessments for dispatch staff.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 50% improvement in client feedback ratings.

Summaries

  • Accomplished in reducing both operational downtime and costs by 35% through proactive fleet management and maintenance strategies.
  • Non-Emergency Transportation Lead is a multi-talented Non-Emergency Transportation Lead who is consistently rewarded for planning and operational improvements.
  • Aligned transportation services with healthcare providers’ schedules.
  • Non-Emergency Transportation Lead with 8 years of successful team leadership and client relations experience.
  • Addressed transportation inefficiencies.
  • Achieved significant operational efficiencies by reducing average trip time by 4 minutes and lowering costs through optimized route planning.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Achieved a $5 reduction in fuel expenses per month.
  • Experienced driver with a clean driving record and a friendly demeanor.
  • Achieved a 75% reduction in turnover.

Accomplishments

  • Proactively reviewed and adjusted driver schedules to meet client demands while reducing overtime costs by 72%.
  • Supported cross-departmental integration of emergency action plans for non-emergency drivers to handle unexpected client needs seamlessly.
  • Increased client satisfaction by 63% through real-time issue resolution and incident reporting during transportation services.
  • Implemented an efficient driver safety training program that reduced incident rates by 30% in 2018.
  • Improved response time to vehicle incidents by 20% by introducing live communication protocols and real-time diagnostics.
  • Managed an annual transportation budget of $15, implementing cost-effective maintenance strategies without sacrificing service reliability.
  • Managed a fleet of 12 vehicles, reducing downtime through proactive maintenance strategies by 67%, and saving the company $13 in repairs.
  • Worked closely with the finance team to monitor and reconcile monthly expense reports for transportation services, staying within budget by 72%
  • Mediated disputes and client complaints with a 69% satisfaction rate through direct communication and tailored follow-up strategies.
  • Led a project to implement new GPS tracking technology across the fleet, improving real-time route adjustments and reducing ETAs by 66%.

Affiliations

  • Transportation Research Board (TRB) – Committee on Health and Transportation
  • National Fleet Services Association (NFSA)
  • American Association of Healthcare Administrative Management (AAHAM) Transport Division Member
  • Certified Fleet and Safety Manager (CFSM) Program 2020
  • Volunteer Member, Regional Transportation Planning Organization (RTPO) 2021
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Certified Dispatcher Technician CPA
  • American Society of Safety Professionals

Certifications

  • Certified Supply Chain Professional (CSCP) - Northwind
  • First Aid/CPR Certified
  • GPS Navigation Technology Proficiency Certification (QuickBooks, 2024)
  • Non-Emergency Medical Transportation (NEMT) Accreditation (Harbor & Co., 2018)
  • Accredited Safety Compliance Professional (Meridian, 2015)
  • Certified Dispatcher (Beacon Labs, 2016)
  • Certified Business Analysis Professional (CBAP)
  • Medical Transportation Safety Certification (Summit Group, 2020)
  • Certified Routing and Scheduling Professional (SAP, 2017)
  • Certified Transport Driver Instructor (Meridian, 2017)

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