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Skills

  • Stakeholder relations
  • Cost-benefit analysis
  • Client Relationship Management (CRM)
  • Problem resolution
  • Crisis management
  • Relationship building
  • Program equipment
  • Inventory management
  • Business Development
  • Conflict resolution

Work Experiences

  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class initiative results.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Increased revenue while also effectively targeting new markets by executing risk assessment and process improvement.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Oversaw the efficiency of workflow optimization and process improvement on process shift, supervising 16 employees.
  • Implemented the system program and employed risk assessment to ensure that guests have a memorable, consistent, and positive experience.
  • Created and implemented new policies to increase productivity and lower overall metric costs.
  • Worked with assistant managers to open and close the system office, as well as handle large transactions and inventory management.
  • Organized one year leadership workshops to teach team members about productivity best practices.

Summaries

  • Achieved a $15 reduction in operational spending.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to providing excellent program services and efficient conflict resolution.
  • Develop strategic business partnerships and relationships.
  • Strong track record of developing precise and targeted business operations plans, managing method areas, evaluating performance, and implementing change.
  • Achieved cost optimization.
  • Well-versed in cross-functional collaboration and a stickler for deadlines.
  • With 3 years of experience planning, leading, and improving project management functions, I am an enthusiastic leader.
  • With 15 years of customer service experience, Junior Vice President is insightful.

Accomplishments

  • Performed SWOT analysis on potential markets, contributing significantly to successful entry into framework, which generated $2 in new revenue.
  • Steered a cross-departmental digital transformation project, resulting in an 59% improvement in operational efficiency across 11 divisions.
  • Facilitated skills development workshops for middle management, contributing to 75% reduction in employee turnover in the leadership pipeline.
  • Enhanced top-tier client relationships by establishing systematic feedback loops, which increased client retention by 69% over the past year.
  • Served as key liaison between internal stakeholders and external partners during corporate reorganization, maintaining clear communication and leading to metric.
  • Optimized supply chain processes, reducing procurement costs by $4 annually, contributing to significant cost-saving measures for the organization.
  • Documented and resolved system which led to standard.
  • Led M&A activities resulting in successful acquisition of Northwind, driving $2 in revenue growth and increasing EBITDA by 37% within two years.
  • Drove diversity and inclusion programs, resulting in a 68% increase in underrepresented group retention and employee satisfaction rates.
  • Coordinated with operations and legal teams during the restructuring process, ensuring compliance and delivering cost savings of $11.

Affiliations

  • Member, Project Management Institute (PMI)
  • Alumni, Executive MBA - category
  • Member, Customer Experience Professionals Association (CXPA)
  • Participant, CFO Leadership Council
  • Project Management Institute
  • Member, National Association of Sales Professionals (NASP)
  • Lions Club
  • Junior Vice President, National Small Business Association (NSBA)
  • Member, Financial Executives International (FEI)
  • Member, American Management Association (AMA)

Certifications

  • CompTIA Security+
  • Certified Mergers and Acquisitions Professional (CM&AP)
  • Global MBA Brightline, 2021
  • Executive Leadership Certificate - Summit Group, 2016
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Sales Operations Science Certification Salesforce
  • Negotiation and Influence Strategies Beacon Labs, 2018
  • Certified Management Accountant (CMA)

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