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Skills

  • Process improvement
  • Rental Agreement
  • Product promotion
  • Sales strategy development
  • Team management
  • Lease Management
  • Relationship development
  • Contract negotiation
  • Prospecting
  • Reservations

Work Experiences

  • Consistently met assignment deadlines.
  • Achieved results during process.
  • Addressed billing issues.
  • Was responsible for resolving customer disputes in order to maintain positive relationships and grow the customer base.
  • Achieved 17% increase in rental revenue.
  • Collaborated with a fleet management team.
  • Achieved reduction within the first 18 months.
  • Assisted corporate clients with specialized billing arrangements, ensuring seamless service and timely completion of orders for key accounts.
  • Spoke with international guests in Japanese and Spanish, translating property features and amenities and closing over $2 in rental sales each year.
  • Collaborated with a fleet management team to optimize vehicle availability, resulting in a reduction of rental downtime by 15 hours per month.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Rental Sales Associate who is dependable and has excellent conflict resolution and organizational skills.
  • Strengths in vendor management and cross-functional collaboration backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Exceptional at taking orders, cleaning work areas, and bagging merchandise.
  • Achieved a 30% increase in contract renewals.
  • Achieved 34% increase in lead conversion rates.
  • Achieved revenue growth of $2 per quarter.
  • A natural leader.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed a targeted email campaign to reach former customers, resulting in a 25% increase in repeat business over the past year.
  • Collaborated with team of 5 in the development of framework.
  • Achieved a 55% increase in vehicle reservations during peak seasons by optimizing rental turnaround times and implementing dynamic pricing strategies.
  • Provided exceptional customer service, achieving a 27% increase in positive feedback scores in post-rental surveys.
  • Proactively educated clients on insurance policy benefits, securing higher conversion rates on protection packages and driving revenue growth of $3 per month.
  • Identified underutilized vehicles in the fleet and strategically targeted them for promotions, increasing utilization by 31%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented new policies improving on-time pickup performance, creating a 56% boost in overall service efficiency.
  • Successfully closed high-value rental contracts with corporate accounts, representing 85% of the branch's monthly revenue.

Affiliations

  • National Business Travel Association (NBTA)
  • Rotary International
  • Freemason
  • International Association of Administrative Professionals
  • National Auto Rental Industry Association (NARIA)
  • Association of Information Technology Professionals
  • American Sales & Management Development Association (ASMDA)
  • Global Car Rental Operations Group (GCROG)
  • Association of International Sales Professionals
  • Society of Sales and Marketing Professionals in the Automotive Industry

Certifications

  • Car Rental Damage Assessment Certification - standard
  • Fleet Cost Analysis Certification - initiative
  • CompTIA Network+
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • CompTIA Security+
  • Professional Sales Certification for the Automotive Industry (PSCAI) - Northwind
  • Certified Automotive Fleet Specialist (CAFS) - procedure
  • Certified Public Accountant (CPA)
  • Certified Fleet Specialist (CFS) - initiative
  • Professional in Insurance Sales Certification - procedure

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