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Skills

  • Organization
  • Process equipment
  • Customer engagement
  • Corporate account management
  • Inventory control
  • Sales forecasting
  • Product promotion
  • Team building
  • Sales strategy development
  • Customer Relationship Management (CRM)

Work Experiences

  • Spoke with international guests in Japanese and Spanish, translating property features and amenities and closing over $2 in rental sales each year.
  • Assisted corporate clients with billing arrangements.
  • Developed fruitful relationships with community leaders and business owners, increasing referral rates by 4% each year.
  • Achieved 39% above the quota.
  • Scheduled three years sales calls and handled sales for incoming customer calls.
  • Was responsible for resolving customer disputes in order to maintain positive relationships and grow the customer base.
  • Implemented sales and marketing strategies to boost the company's revenue.
  • Collaborated with outside sales to identify key accounts with potential for expansion.
  • Accommodated guests' last-minute requests to meet their needs, resulting in high guest satisfaction and repeat business.
  • Awarded in 2022.

Summaries

  • Rental Sales Associate dedicated to providing exceptional customer service in initiative environments with 7 years of experience.
  • Balanced multiple priorities.
  • Personable and communicative, speaking Japanese and Spanish fluently.
  • Rental Sales Associate with 16 years of successful quality assurance and budget management experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished at negotiating rental agreements with corporate clients, contributing to a 36% increase in repeat business growth. Possesses strong contract negotiation and conflict resolution skills.
  • Exceptional at taking orders, cleaning work areas, and bagging merchandise.
  • Award-winning Rental Sales Associate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to making a positive impact on business operations by increasing customer satisfaction.

Accomplishments

  • Successfully closed high-value rental contracts with corporate accounts, representing 85% of the branch's monthly revenue.
  • Assumed ownership of client follow-ups post-rental period, achieving a 79% uptick in customer satisfaction scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided detailed reports on monthly fleet performance and operational efficiencies, leading to a cost reduction of $2 in vehicle maintenance.
  • Achieved a 55% increase in vehicle reservations during peak seasons by optimizing rental turnaround times and implementing dynamic pricing strategies.
  • Identified underutilized vehicles in the fleet and strategically targeted them for promotions, increasing utilization by 31%.
  • Proactively educated clients on insurance policy benefits, securing higher conversion rates on protection packages and driving revenue growth of $3 per month.
  • Reduced vehicle downtime by streamlining maintenance schedules and working closely with service vendors, saving $11 in operational costs.
  • Produced detailed financial forecasts based on customer demand trends, leading to optimized inventory planning and a reduction in excess vehicle storage costs.
  • Documented and resolved framework which led to program.

Affiliations

  • American Medical Informatics Association
  • Certified Customer Experience Professional (CCXP)
  • National Association of Business Travel Professionals
  • Global Business Travel Association (GBTA)
  • Travel Services Management Association (TSMA)
  • International Association of Administrative Professionals
  • Automobile Fleet Leasing Association (AFLA)
  • National Auto Rental Industry Association (NARIA)
  • National Society of Sales Engineers (NSSE)
  • Society for Customer Experience Professionals

Certifications

  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Professional (CCSP) - Ironclad Systems
  • National Automotive Technicians Education Foundation Certification (NATEF) - metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Upselling and Cross-Selling Techniques Certification - framework
  • Car Rental Damage Assessment Certification - standard
  • Certified Tourism Ambassador (CTA) - process
  • Professional in Insurance Sales Certification - procedure
  • ServSafe

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