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Skills

  • Inbound and outbound calling
  • Freight operations
  • Business development understanding
  • Product organization
  • Call center experience
  • Inventory control
  • Materials transport
  • Territory sales management
  • Quality assurance controls
  • Route management

Work Experiences

  • Lead on-site and off-site customer support teams across multiple time zones.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Improved operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Provided quick, friendly, and knowledgeable service for routine questions and service complaints.
  • Named Top Seller for 18 months through improved.
  • Updated the standard system with order details, customer information, preferences, and billing details.
  • Assessed customer needs and upsold products and services to increase initiative sales.
  • Used Adobe Creative Suite to complete team leadership, which resulted in system.
  • Devised and implemented process improvements in order to reduce workloads and improve callback efficiency.
  • Trained 7 new employees in procedures and policies in order to improve team performance each quarter.

Summaries

  • Bilingual Customer Service Representative with a track record of resolving complaints and issues quickly and effectively.
  • Accurately documents call details, prepares reports, and schedules service.
  • Customer service professional who is used to working in a fast-paced standard call center environment.
  • Proven performer who can increase and retain long-term customers by leveraging superior communication and relationship-building skills.
  • Capable of recognizing and resolving issues while promoting new products and meeting sales targets.
  • ServiceNow expert who excels at meeting and exceeding sales targets.
  • Senior Sales Service Representative with over 11 years of experience in service and support who is personable, friendly, and solution-oriented.
  • Well-versed in Miscellaneous best practices and standards.
  • Team player who is efficient, well-organized, and service-oriented, with a focus on keeping customers happy and exceeding sales and support goals.
  • Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals.

Accomplishments

  • Consistently achieved an annual sales target of 85%, leveraging strong relationships with key stakeholders in Miscellaneous to develop high-value accounts.
  • Presented new partnerships and service offerings to clients, securing 5 new contracts valued at $152,000 each.
  • Proactively identified customer needs and customized presentations which boosted overall close rate by 45% across all regions.
  • Developed strong rapport with C-suite decision makers, contributing to a $175,000 revenue increase through multi-year contracts.
  • Managed relationships with major stakeholders and achieved a 56% uplift in sales by customizing proposals to address business challenges.
  • Led a sales team that produced $214,000 in quarterly revenue growth, surpassing quotas by 75% for 15 consecutive quarters.
  • Implemented a cutting-edge sales strategy that collaborated across multiple departments, contributing to a 23% increase in annual company revenue.
  • Trained and managed a sales team of 2, which was instrumental in achieving 37% sales volume growth within 18 months.
  • Engaged in ongoing professional development toward OSHA, leveraging it to enhance client-facing capabilities and increase recurring revenues by 78%.
  • Expanded the client portfolio in strategic markets, adding 14 high-net accounts within the past year and surpassing revenue goals by 17%.

Affiliations

  • Member of the Customer Experience Professionals Association (CXPA) for deepening client engagement insights.
  • Accredited member of the Strategic Account Management Association (SAMA) with a focus on global account expansion.
  • Regular participant in Inside Sales Association (ISA) roundtable discussions on improving inside and outside sales processes.
  • Attended multiple Sales Hacker webinars on enhancing the SalesTech stack and selling in competitive markets.
  • Received ongoing training from the Institute for Excellence in Sales (IES) for further development in enterprise sales strategy.
  • Regular contributor to the Sales Enablement Society’s SalesTech Innovation Committee, focusing on software suite advancements.
  • Active participant in American Management Association (AMA) sales and customer service strategy workshops.
  • Continuing education through the Harvard Business School's Negotiation Mastery program, focusing on vendor contract negotiation.
  • Member of the National Sales Network (NSN), promoting diversity in sales leadership and client engagement.
  • Received certification in Negotiation for Sales Management from Kellogg School of Management in 2022, focusing on complex deal structuring.

Certifications

  • Professional Sales Certification – National Association of Sales Professionals (NASP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Sales Executive (CSE) - Sales and Marketing Executives International (SMEI)
  • Advanced Data-Driven Sales Strategies Certification - Sales Transformation Scholars
  • Project Management Professional (PMP)
  • Certified Sales Excellence Professional (CSEP) - Sales Management Association
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Microsoft Dynamics 365 Sales Certification - Microsoft
  • SHRM Senior Certified Professional (SHRM-SCP)

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