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Skills

  • Policy coverage expert
  • Data analysis
  • Problem resolution
  • Home and recreational insurance sales
  • Risk management
  • Driven
  • Trend analysis
  • Customer relationship management
  • Insurance policy knowledge
  • Budgets

Work Experiences

  • Met with potential customers and business owners in homes, businesses, and other settings.
  • Approved the payment of claims up to a certain amount.
  • Negotiated new and renewal production goals with the business development manager.
  • Achieved 26% favorable verdicts.
  • Negotiated claim settlements when necessary.
  • Updated information by conducting annual reviews of existing policies.
  • Identified and contacted sales prospects in agency databases.
  • Increased customer satisfaction by giving policyholders honest advice on repair work and body shop procedures.
  • Benefit payments were calculated by me.
  • Consistently carried and managed a heavy project workload thanks to my exceptional organizational, time management, and collaboration skills.

Summaries

  • Total Loss Adjuster is eager to bring 14 years of experience and expertise in budget management insurance to a growing agency.
  • A current Series 6 license is required.
  • Detail-oriented with the ability to uphold the highest quality assurance and accuracy standards.
  • Customer-focused
  • Comprehensive knowledge of insurance policies and estimating methods.
  • Conducting in-depth trend, financial, and business analysis to mitigate risk and protect against financial loss has proven to be successful.
  • Complete Total Loss Adjuster with a knack for spotting potentially fraudulent claims.
  • Innovative
  • Effective communicator with both external and internal customers.
  • Empathy, dependability, and enthusiasm for customer satisfaction.

Accomplishments

  • Implemented streamlined workflows that cut loss claim processing times by 20% and improved client satisfaction in 2019.
  • Routinely assessed high-risk, high-value claims, reducing total company liability by up to 42% in one year.
  • Supervised and mentored a team of 4 loss adjusters, achieving a 36% increase in first-pass resolved claims.
  • Trained 7 newly appointed adjusters on the use of Workday and field management techniques, reducing loss assessment errors by 33%.
  • Managed a team of 4 total loss adjusters, increasing overall claim settlement accuracy by 74% with comprehensive training programs.
  • Contributed to the resolution of multi-party claims exceeding $16 in disputed losses, lowering litigation costs by 61%.
  • Earned designations as process.
  • Resolved product issue through consumer testing.
  • Effectively managed high-profile insurance claims exceeding $15, using risk mitigation strategies to reduce payout discrepancies by 26%.
  • Developed comprehensive training modules responsible for upskilling 13 loss adjusters, resulting in a teamwide approval rating increase of 24%.

Affiliations

  • Freemason
  • General Insurance Skills Council (GISC) Affiliation
  • Institute of Loss Adjusters (ILA)
  • Toastmasters
  • Certified Fraud Examiner (CFE) through ACFE
  • Membership in the Society of Property Insurance Adjusters
  • National Association of Social Workers
  • Association for Computing Machinery
  • National Association of Property Claims Adjusters (NAPCA)
  • Insurance Institute of America (IIA)

Certifications

  • Advanced Auto Damage Training & Certification - Northwind
  • Certified Subrogation Recovery Professional (CSRP) - NASP
  • Salesforce
  • Auto Appraiser License - Colorado
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Insurance Counselor (CIC) - Meridian
  • Lean Six Sigma Green Belt (LSSGB) – Cedar Works
  • Certified Property Valuation Specialist - Power BI

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