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Skills

  • Healthcare regulations knowledge
  • Relationship development
  • Compassionate Patient Interaction
  • Communication between departments
  • Category equipment
  • Financial Assistance Application Guidance
  • Healthcare Documentation Error Reduction
  • Medical terminology mastery
  • Insurance Verification
  • Patient Education on Treatment Plans

Work Experiences

  • Addressed complex patient queries and concerns.
  • Advised patients on benefit coverage and financial assistance applications, resulting in an increase of 65% in approved subsidies.
  • Designed a more efficient workflow for imaging and testing appointments.
  • Communicated with external organizations.
  • Collected and verified insurance information to reduce claim drop-off rates, resulting in a 16 annual increase in approved claims.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Authored step-by-step guides for patients to navigate insurance claims, increasing processing accuracy by 18%.
  • Was in charge of financial documents like expense reports and invoices.

Summaries

  • Collaborative team member adept at working closely with clinical staff and social workers to provide comprehensive care coordination for cancer patients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Adept at guiding patients through financial assistance applications, increasing subsidy approval rates by 17%.
  • Boosted clarity for treatment costs.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Cancer Center Access Representative with 17 years of successful budget management and project management experience.
  • For a busy program practice, a capable Cancer Center Access Representative capable of handling all medical administrative needs.
  • Trained in Workday and possesses exceptional performance reporting abilities.
  • Adept at ensuring compliance.

Accomplishments

  • Leveraged data analysis to improve financial aid screening processes, increasing application success rates by 84%.
  • Utilized expert knowledge of medical terminology and coding to correctly file and process insurance claims for cancer patients, reducing claim rejections by 32%.
  • Processed and verified financial assistance applications for cancer patients, successfully increasing approval rates by 46% due to clear and prompt guidance.
  • Created patient-centered workflows maximizing front-end service offerings, resulting in a 47% increase in patient satisfaction rates.
  • Assisted in the coordination of medical transportation for patients undergoing cancer treatment, reducing missed appointments by 47%.
  • Monitored and adjusted financial aid applications to match compliance with hospital and government policies, increasing patient approval rates by 16%.
  • Streamlined patient access workflows using Adobe Creative Suite, decreasing time to registration by 26%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a customized training module focused on patient access and satisfaction, improving patient feedback scores by 58%.

Affiliations

  • American Association of Managed Care Nurses (AAMCN)
  • National Association for Healthcare Quality (NAHQ)
  • National Council on Patient Information and Education (NCPIE) - Member
  • Association for Patient Experience (AfPE)
  • Toastmasters
  • American Association of Healthcare Administrative Management (AAHAM)
  • Society for Social Work Leadership in Health Care (SSWLHC) - Healthcare Advocate Member
  • American College of Healthcare Executives (ACHE)
  • Patient Access Collaborative
  • Association of Oncology Social Work (AOSW) - Affiliate Member

Certifications

  • Certified Patient Account Technician (CPAT) - American Association of Healthcare Administrative Management (AAHAM), 2015
  • SHRM Certified Professional (SHRM-CP)
  • Insurance Verification Specialist Certification - Beacon Labs, 2024
  • Google Certified Professional Cloud Architect
  • Medical Billing and Coding Certification, Brightline, 2017
  • Salesforce
  • Project Management Professional (PMP)
  • Cultural Competency Certification {Organization}, {Year}
  • Medical Office Assistant Certification (MOAC) - Ironclad Systems, 2017
  • Electronic Health Records (EHR) Specialist Certification - QuickBooks, 2022

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