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Skills

  • High-pressure decision making
  • Bookkeeping
  • Detailed reporting to senior management
  • Process improvement
  • High-Value Account Recovery
  • MS Office
  • Client relationship maintenance
  • Client outreach escalation protocols
  • Category equipment
  • Customer relationship management (CRM) systems

Work Experiences

  • Coordinated with external agencies and service providers to pursue collections on accounts significantly in arrears, recovering 34% more than projected.
  • Engaged unresponsive clients.
  • Achieved successful resolution on 79% of outstanding debts.
  • Conducted in-depth account analysis.
  • Consistently met recovery targets.
  • Oversaw the delivery of standard project by system team, which resulted in process.
  • Assumed ownership of accounts overdue by 6 days and reduced their delinquency rate by 42% within one year.
  • Achieved results without additional follow-up.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accommodated client preferences.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Assisted customers with hardship cases.
  • Achieved a 28% reduction in payment delays.
  • Accounts Receivable Specialist with 9 years of experience in the accounts receivable department.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Collaborated with legal teams.
  • Achieved success in managing high-volume accounts.
  • Achieved a 27% drop in unresolved disputes.

Accomplishments

  • Decreased the overall DSO (Days Sales Outstanding) by 11 days through process improvements and timely follow-ups on open accounts.
  • Partnered with the sales team to resolve billing discrepancies for key accounts, improving customer relationships and retention by 20% in 2022.
  • Reduced aged receivables by 48% through consistent follow-up and tailored communication with clients.
  • Developed a customized training module that improved overall team efficiency in closing collections cases by 85% after the past year.
  • Developed a more efficient payment plan workflow, increasing on-time payments by 63% with minimal customer escalations.
  • Played a key role in revising collection process workflows, reducing the department's operational costs by 81% while maintaining recovery performance.
  • Developed and implemented customer engagement strategies that led to a 53% improvement in collections while maintaining strong customer relationships.
  • Created customized payment solutions for high-risk accounts, reducing the default rate by 51% over 2017.
  • Provided monthly analysis on the collections pipeline that identified key delays, reducing overdue payments by 29% across 4 accounts.
  • Generated detailed aging reports that highlighted critical collection trends, enabling leadership to make data-driven decisions.

Affiliations

  • Credit and Collections Compliance Forum
  • Association of Information Technology Professionals
  • Financial Services Collection Alliance (FSCA)
  • Institute of Internal Auditors (IIA)
  • National Financial Education Council (NFEC)
  • International Credit and Trade Finance Association (ICTF)
  • American Finance Association (AFA)
  • American Institute of Certified Public Accountants (AICPA)
  • American Collectors Association International (ACA)
  • Association for Financial Professionals (AFP)

Certifications

  • Certified Credit and Risk Analyst (CCRA) - Northwind
  • Fair Payment Practices Certification (FPP) - Summit Group
  • Financial Statement Analysis Certification Cedar Works
  • Excel for Financial Analysis Professional Certification - 2015
  • Certified Banking and Credit Management Professional (CBCMP) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Certified Billing and Coding Specialist (CBCS) - Lakeside Partners
  • Certified Fraud Examiner (CFE) - Ironclad Systems
  • Association of Credit and Collection Professionals Training Certificate
  • International Association of Credit and Collection Professionals (ACA) Certification

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