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Skills

  • Lead time reduction strategies
  • Supervision
  • Escalation resolution
  • Quality control and improvement
  • Cross-functional collaboration
  • Industry regulations compliance
  • Framework equipment
  • KPI (Key Performance Indicator) analysis
  • Organization
  • Complaint resolution and prevention

Work Experiences

  • Collaborated closely with cross-functional teams, such as product and procurement, to ensure vendor compliance with 14 SLAs.
  • Aligned production schedules with operational needs.
  • Assisted in the development and implementation of effective policies, accurate budgets, and daily procedures.
  • Achieved a quality improvement rate of 56%.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Analyzed vendor contributions to supply chain improvements.
  • Assessed risks associated with vendor contracts and flagged potential legal issues, preventing costly penalties of up to $15.
  • Oversaw the delivery of metric project by procedure team, which resulted in metric.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adaptable Vendor Services Representative with expertise in managing complaints and resolving contractual conflicts, successfully reducing complaint-resolution timeframes by 72% and boosting overall vendor satisfaction.
  • Achieved 51% improvement in delivery timelines.
  • Comprehensive understanding of procurement strategies.
  • Adaptable Vendor Services Representative.
  • Adept Vendor Services Representative.
  • Conducted regular audits and performance reviews.
  • Vendor Services Representative who is well-organized and hardworking, with 13 years of experience and exceptional documentation and planning abilities.
  • Cut overstock storage costs by $13 annually.
  • Conducted detailed audits.

Accomplishments

  • Reduced vendor onboarding processing time by 19% after conducting process review and implementing automation through ServiceNow.
  • Reviewed and revised vendor contracts, reducing potential risks by 56% through rigorous risk mitigation planning.
  • Established a vendor evaluation framework, which improved selection processes and contributed to improved service delivery levels by 63%.
  • Trained a team of 17 on vendor management strategies while mentoring new hires, resulting in team-wide improvements in vendor relationship management as reflected in 31% higher feedback scores.
  • Documented and resolved process which led to framework.
  • Developed a dynamic vendor scorecard system using Asana, improving transparency and communication with vendors, leading to a 34% reduction in discrepancies across 15 suppliers.
  • Collaborated with team of 11 in the development of metric.
  • Reduced internal operation costs by $8 through strategic vendor discounts and contract renegotiations with 3 key suppliers.
  • Drove enhancements to vendor invoicing procedures, reducing processing errors by 56% and accelerating payable cycles by 17 days.
  • Played a pivotal role in driving sustainable procurement projects, reducing vendor-based waste outputs by 57% and advancing company sustainability goals.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Vendor Management Association (VMA)
  • Project Management Institute
  • National Contract Management Association (NCMA)
  • The Association for Operations Management
  • International Procurement Professionals Association (IPPA)
  • Society of Human Resource Management
  • Institute for Supply Management (ISM)
  • National Association of Social Workers
  • International Association for Contract & Commercial Management (IACCM)

Certifications

  • Certified Contract Manager (CCM) by NCMA
  • ISO 9001 Auditor Certification
  • Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate Certification
  • Certified Professional in Supply Management (CPSM)
  • Negotiation Mastery Certificate from category
  • Certified in Planning and Inventory Management (CPIM) by ASCM
  • Certified Procurement Professional (CPP)
  • Customer Vendor Relationship Management Certification by Summit Group
  • Certified Professional in Supplier Diversity (CPSD) by Institute for Supply Management
  • Certified Professional in Inventory and Supply Management (CPISM)

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