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Skills

  • Performance evaluation
  • Team building
  • Leading Lean-approved beer events
  • Assessment protocol design for beer certifications
  • Advanced beer tasting and assessment
  • Standard equipment
  • Collaborative problem-solving with team leaders
  • Achieving excellence in beer education awards
  • Certified beer educator (CBE) leadership
  • Customer service in the beer and beverage industry

Work Experiences

  • Built a scalable online learning platform which allowed staff to access vital beer education on-demand, increasing training participation by 59%.
  • Collaborated with brewing equipment suppliers.
  • Boosted sales by $9.
  • Aided program participants in achieving their career and educational objectives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved recognition in 2022.
  • Conducted on-the-job employee beer tastings.
  • Attracted 18 participants.
  • Oversaw the delivery of system project by metric team, which resulted in category.
  • Boosted team productivity in beer crafting processes by 49%.

Summaries

  • Adept at developing high-impact training modules that foster employee engagement and retention, reducing turnover by 71% across Austin.
  • Boosted craft beer sales by 46%.
  • Achieved 37% operational efficiency improvement.
  • Achieved a 38% reduction in the learning curve for new staff.
  • Beer School Trainer with a talent for implementing interactive learning tools which resulted in a 27% reduction in the learning curve for new staff members.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Adept at developing high-impact training modules.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Eager to put my 18 years of risk assessment experience to good use in a new position.

Accomplishments

  • Facilitated workshop for Six Sigma training, resulting in 23% exam pass rate among participants.
  • Spearheaded a brewery training program for 6 staff members, increasing sales by 39% for premium beer offerings.
  • Introduced new staff training programs aligning with Six Sigma standards, ensuring compliance and increasing team retention by 56% points.
  • Conducted post-class evaluations, leading to 77% increase in participant feedback response and actionable insights for course improvements.
  • Led multiple sensory analysis workshops, improving product quality control by 68% through enhanced flavor detection accuracy.
  • Introduced hands-on brewing demos for new hires that cut training times by 39% and improved overall beer quality.
  • Improved customer loyalty by conducting in-depth brewery tours, resulting in 3 membership program enrollments.
  • Trained 16-member brewery staff on the use of innovative brewing technologies, boosting production efficiency by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and led a brewery 'Master Brewer' certification prep course that resulted in 4 employees earning qualifications.

Affiliations

  • American Society of Brewing Chemists (ASBC)
  • Cicerone Certification Program
  • International Council of Nurses
  • Cicerone Beer Savvy/Cicerone Beer Server Groups
  • Lions Club
  • Society of Women Engineers
  • Beverage Tasting Institute (BTI)
  • Master Brewers Association of the Americas (MBAA)
  • International Brewing & Distilling Convention (IBD)
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Beer Marketing and Business Management Certification (method)
  • Certified Food and Beverage Executive (CFBE) - category
  • Certified Brewpub Operations Manager (method)
  • National Restaurant Association Certification in Beer & Wine Pairing (framework)
  • Certified Beverage Professional (International Beverage Professional Association)
  • Certified Beer Judge - Beer Judge Certification Program (BJCP)
  • Beer Sommelier Certification (system)
  • Level 1 Beer Server Certification (Cicerone Certification Program)
  • Cisco Certified Internetwork Expert (CCIE)

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