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Skills

  • Documentation and reporting
  • Product ordering
  • Microsoft Office Suite proficiency
  • Customer satisfaction
  • Operations management
  • Transcription and dictation
  • Electronic Records Management
  • Computer literate
  • Security awareness
  • Excel in process

Work Experiences

  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Assisted in creating internal documentation such as handbooks and workflow guides, contributing to improved departmental efficiency and smooth onboarding for new hires.
  • Used optimized to resolve customer issues and complaints.
  • Achieved this over 2023.
  • Achieved administrative time-savings of 50% per week.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Collaborated with external vendors to order office supplies.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Recognized for outstanding interpersonal, client, and professional communication skills in quality assurance.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Motivated Administrative Receptionist with experience managing large-scale projects, including budgeting and administration.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Detail-oriented Administrative Receptionist with experience in planning, managing and coordinating corporate events.
  • Among his accomplishments is the creation of a category app for use in the standard industry.
  • Dedicated to providing outstanding support to team members and clients.
  • Administrative Receptionist is a focused and dependable Administrative Receptionist with a proven track record in new employee training initiatives, document control, and travel and event planning activities.
  • When entering initiative data and assisting colleagues with risk assessment and process improvement, be meticulous and precise.

Accomplishments

  • Created and disseminated professional internal and external correspondence, keeping key stakeholders informed of project progress and office updates.
  • Coordinated and facilitated meetings between executives and internal teams, ensuring clear communication and preparation of key materials.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Guided
  • Improved
  • Initiated
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Documented
  • Prepared

Affiliations

  • Member of the Business Administrative Division of Association for Talent Development (ATD)
  • National Association of Social Workers
  • Active member of Professional Association of Office Managers in Denver
  • Member of Receptionist Advisory Council for Technology Integration
  • Freemason
  • National Association of Professional Receptionists (NAPR)
  • American Marketing Association
  • Jaycees
  • Member, National Notary Association for administration of legal documents
  • Society for Human Resource Management (SHRM) - Affiliate Member

Certifications

  • Certified Administrative Professional (CAP)
  • Certified Public Accountant
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Facilities Management Assistant Certification
  • CompTIA Network+
  • Certified Microsoft Office Specialist in Excel (2024)
  • ServSafe
  • Advanced Microsoft Outlook Certification - QuickBooks
  • BOMA Administrative Assistant Certificate

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