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Skills

  • Ethical interpretation practices
  • Communications
  • Proficiency with metric
  • Conference interpretation
  • Client Satisfaction Improvement
  • Custom glossaries creation
  • Mentoring and performance tracking
  • Cross-cultural communication
  • Multilingual communication (e.g., Spanish, French)
  • Process improvement

Work Experiences

  • Transported ServiceNow to 18 months customer locations.
  • Boosted interpretation accuracy by 43%.
  • Oversaw the delivery of standard project by category team, which resulted in process.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Contributed to a 66% rise in graduation rates.
  • Achieved Outstanding Service Award for exemplary performance in translating government briefings, ensuring timely dissemination of information to a Deaf audience of 14.
  • Collaborated with an interpreter advocacy group, securing essential resources and increasing community service accessibility by 16%.
  • Coordinated 67% of scheduling for ASL services.
  • Achieved deliverables ahead of schedule.

Summaries

  • Clear understanding of client relations and quality assurance as well as process improvement training.
  • Assisted in coordinating communication strategies as part of multidisciplinary teams, ultimately improving efficiency and effectiveness by 25%.
  • Contributed to Vantage's compliance with workplace diversity standards.
  • Assisted in coordinating communication strategies.
  • Boosted engagement among Deaf employees by 82%.
  • Bringing in-depth cultural context and idiosyncrasies knowledge.
  • Over 16 years of experience, I've developed a proven ability to provide translations quickly and accurately.
  • Achieved improvement over 5 semesters.
  • Bridged gaps in understanding through effective ASL interpretation.
  • Advanced their careers over 2 months.

Accomplishments

  • Leveraged proficiency in Asana to streamline remote ASL interpretation services, reducing technical delays by 53%.
  • Provided simultaneous interpreting for 13 corporate presentations and conferences using Adobe Creative Suite, achieving 20% positive feedback from participants.
  • Delivered high-quality simultaneous and consecutive interpretations for legal and medical emergencies, maintaining accuracy levels above 42%.
  • Translated educational materials into ASL for a 16% increase in learning engagement among Deaf students during 2017.
  • Facilitated interpretation for 7 client meetings per week, leading to a 29% increase in overall satisfaction scores.
  • Worked in conjunction with Miscellaneous experts to offer optimized ASL translation for complex educational material, increasing student engagement by 36%.
  • Collaborated with customer success to implement ASL-friendly workplace policies, resulting in improved communication for Deaf employees.
  • Partnered with HR team to enhance ASL courses for hearing employees, increasing participation in deaf culture training by 42%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led interpretation services across 10 time zones, successfully delivering simultaneous interpretation services for 13 international events.

Affiliations

  • International Council of Nurses
  • National Association of Social Workers
  • Conference of Interpreter Trainers (CIT)
  • American Society of Safety Professionals
  • American Sign Language Teachers Association (ASLTA)
  • Association of Medical Professionals with Hearing Losses (AMPHL)
  • Federation of Deaf Organizations
  • International Association of Conference Interpreters (AIIC)
  • Professional Association of Visual Language Interpreters (AVLIC)
  • International Medical Interpreters Association (IMIA)

Certifications

  • Educational Interpreter Certificate: K-12 (EIC) - Austin
  • Professional Level Interpreter Certification through method
  • Certified Business Analysis Professional (CBAP)
  • Certified Language Services Provider (CLSP) - Brightline
  • Provisional Legal Certificate (PLC) - Registry of Interpreters for the Deaf (RID)
  • CompTIA Security+
  • Certified Public Accountant
  • Interpreting in Music and Performing Arts Certification - Beacon Labs
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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