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Skills

  • Customer and client relations
  • Program files maintenance
  • Multi-line phone proficiency
  • Financial report creation
  • Report analysis
  • Travel planning
  • Attention to detail
  • Transcription and dictation
  • Conflict resolution
  • Executive presentations

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Oversaw 2 calendars in order to coordinate meetings, appointments, and events strategically.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Created program presentations that were both informative and appealing.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.

Summaries

  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Adobe Creative Suite expert with exceptional quality assurance and typing abilities.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Provided weekly reports on outstanding invoices and detailed collection efforts, increasing visibility for upper management.
  • Monitored and analyzed client payment trends, creating monthly reports that provided critical insights into reducing overdue accounts by 45%.
  • Played a key role in 2016 compliance audit, ensuring all billing records were 100% accurate and accessible.
  • Led a temporary team of 17 billing assistants during a peak season, achieving 100% coverage of all KPI targets.
  • Supported clients in both Japanese and English, expanding customer service reach and reducing language barriers in billing inquiries.
  • Resolved over 8 customer billing discrepancies by collaborating with accounts receivable and customer service departments, ensuring correct data alignment.
  • Handled a backload of 2 outstanding invoices, resolving all issues within 6 months without delay in service.
  • Created structured billing templates to standardize invoice generation across multiple teams and clients, reducing duplication time by 31%.
  • Oversaw daily billing activity for 7 branches, ensuring all financial data was correctly posted to the general ledger.
  • Generated detailed invoices for Miscellaneous service clients, improving payment collection time by 13 days on average.

Affiliations

  • Association for Financial Professionals (AFP)
  • Invoicing and Payment Solutions Workgroup
  • American Business Women's Association (ABWA)
  • American Marketing Association
  • Association for Computing Machinery
  • Business Payment Process Efficiency Forum
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Accounts Receivable Network (ARN)
  • Institute of Finance & Management (IOFM)

Certifications

  • QuickBooks Certified User (QBCU) by Intuit
  • Conflict Resolution in Payment Disputes Training from Northwind
  • Certified Public Accountant (CPA)
  • Medical Billing and Coding Certificate from procedure
  • Automated Invoicing and Billing Systems Trained via Jira
  • Google Certified Professional Cloud Architect
  • Certified Medical Reimbursement Specialist (CMRS) from American Medical Billing Association (AMBA)
  • Financial Planning and Budgeting Certification via Adobe Creative Suite
  • Cisco Certified Network Associate (CCNA)
  • Certified Accounts Receivable Professional (CARP) by NACM

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