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Skills

  • Software diagnosis
  • Budgets
  • Customized training modules based on user roles
  • Operational improvement
  • Organization
  • Blended learning techniques for SAP education
  • Staff education and training
  • Team building
  • Technical documents comprehension
  • Hands-on SAP role simulation for users

Work Experiences

  • Increased company revenue by 13% beyond one year targets by upselling products and services.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 12 new accounts.
  • Collaborated with the IT and HR departments to tailor SAP ERP training for new hires, leading to a reduction in onboarding time by the past year.
  • Collaborated with cross-functional teams.
  • Analyzed training effectiveness for human resources.
  • Used risk assessment and vendor management to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Completed SAP training for 16 employees.
  • Achieved a 61% improvement in reporting accuracy.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Achieved a 56% reduction in operational errors.

Summaries

  • Achieved 35% improvement in system adoption.
  • Achieved 40% operational efficiency improvements.
  • Effectively troubleshoots and resolves issues on its own.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 49% reduction in system errors post-training evaluation.
  • Achieved a 44% boost in process efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Aligned system training efforts to business needs.
  • Accomplished SAP Trainer.

Accomplishments

  • Established a KPI-driven approach to monitor training efficiency, showing a 63% increase in system engagement post-training.
  • Analyzed end-user feedback and restructured SAP metric curriculums, resulting in a 38% increase in content relevancy.
  • Streamlined existing SAP standard training by focusing on core business needs, enhancing process efficiency by 56%.
  • Created and executed a company-wide SAP training initiative that reached 2 employees, with a 15% subsequent drop in support requests.
  • Resolved product issue through consumer testing.
  • Partnered with the HR department to ensure SAP system compliance, achieving a 44% accuracy in employee records.
  • Collaborated with IT to resolve key technical SAP system issues, reducing downtime by 64%.
  • Designed an ongoing SAP training support program for newly-hired employees, cutting onboarding time by 27%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Provided post-training support and analysis, showing a 32% reduction in system entry errors within 18 months.

Affiliations

  • Rotary International
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Information and Communications Technology Council (ICTC)
  • National Board for Professional SAP Trainers Certification
  • Society of Information Technology Trainers (SITT)
  • Project Management Institute
  • International Association for Computer Information Systems (IACIS)
  • American SAP Users Group (ASUG)

Certifications

  • Professional Scrum Master I (PSM I)
  • SAP Certified Development Associate - SAP Fiori Application Developer
  • Certified SAP HCM Consultant
  • ServSafe
  • Certified Professional in Training Management (CPTM)
  • Certified Public Accountant (CPA)
  • SAP Certified Application Associate - SAP Sales Cloud
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate - Financial Accounting with SAP ERP 6.0

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