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Skills

  • Operational cost reduction
  • Project organization
  • Team leadership and supervision
  • Client needs assessments
  • Continuous improvement methodologies
  • Order throughput enhancement
  • Inventory Management Optimization
  • Program development
  • New hire training and onboarding
  • Data analysis

Work Experiences

  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Achieved results within three years.
  • Transported SAP to two years customer locations.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Conducted staff performance evaluations and skill development initiatives, resulting in a 12% reduction in turnover.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Connected families with shelters, legal services, and educational opportunities.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted thorough audits of distribution workflows.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.

Summaries

  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Community service programs that are coordinated to meet the needs of standard.
  • Adept in cross-functional collaboration.
  • Achieved a 27% reduction in workplace accidents.
  • Addressed a 4% increase in customer complaints.
  • Achieved $7 annual cost savings.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.

Accomplishments

  • Directed and mentored a team of 6 distribution associates, achieving a 72% improvement in order fulfillment accuracy year-over-year.
  • Led warehouse automation initiatives utilizing Microsoft Excel, increasing order picking efficiency by 67%.
  • Supervised transportation for high-volume shipments, reducing delays by 46% and improving client relationships.
  • Collaborated with team of 4 in the development of process.
  • Spearheaded the integration of Tableau that allowed real-time tracking of freight, reducing lost shipments by 15%.
  • Developed resource allocation models that minimized excess workforce costs during off-peak hours by $4.
  • Piloted sustainability-focused transportation initiatives, reducing CO2 emissions by 24% through strategic route adjustments.
  • Analyzed historical data to forecast distribution needs, contributing to a labor cost savings of $7 through assignment optimizations.
  • Executed a company-wide initiative to optimize freight loads, saving $4 in transportation costs over 2018.
  • Forecasted demand surges and adjusted labor force accordingly, reducing overtime costs by $15 without sacrificing productivity.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • Institute for Supply Management (ISM)
  • International Society of Logistics (SOLE)
  • Certified Logistics Associate (CLA) - Scrum Master
  • Project Management Institute (PMI) and PMP® Certified
  • Toastmasters
  • Green Supply Chain Professional Certification (GSCP)
  • Jaycees
  • Lean Six Sigma Certification (15 Belt Certified, 2017)

Certifications

  • IoT and Smart Warehouse Certification - SAP - Jira
  • Apple Certified Associate (ACA)
  • Certified in Logistics and Distribution (CLD)
  • OSHA 30-Hour General Industry Safety and Health - Northwind
  • Certified Public Accountant
  • Certified Professional in Supply Management (CPSM) - Summit Group
  • CompTIA Security+
  • Supply Chain Analytics Certification – Brightline
  • Google Certified Professional Cloud Architect
  • Distribution Management Certification - Cedar Works

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