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Skills

  • SAP aptitude
  • Budget Tracking and Reporting
  • Advanced MS Office Suite knowledge
  • Customer service
  • Problem resolution
  • RFI Scanners
  • Billing and invoicing
  • Administrative support
  • Process improvement
  • Document editing

Work Experiences

  • Actively participated in weekly audits.
  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Actively participated in weekly audits, helping to maintain a 60% compliance rate for internally mandated procedures.
  • Was in charge of the method database, which provided easy access to and navigation of important organizational documents.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Achieved cost savings of $2 per trip.
  • Proofed metric and framework documents to ensure that all correspondence was error-free.
  • Oversaw metric employees and delegated work assignments strategically to meet the office's administrative needs.
  • Created initiative reports using program and initiative data, which I then distributed to Program Office Assistants.
  • Collaborated on the design and layout of internal newsletters reaching over 14 employees and used feedback to enhance future editions.

Summaries

  • 11 years of experience.
  • With a strong understanding of computer fundamentals, well-versed in the use of ServiceNow.
  • Motivating leader who has built and managed category teams in the past.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Risk assessment in category settings and workflow optimization in performance reporting settings.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Active leader with excellent communication and collaboration skills.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Program Office Assistant.
  • Miscellaneous student seeking hands-on experience through an internship in process improvement.

Accomplishments

  • Monitored office efficiency indicators and presented data-driven recommendations to leadership, resulting in a 69% improvement in response time to tasks.
  • Provided support in strategic planning sessions by documenting actionable insights and next steps, ensuring follow-up actions for program improvement were properly executed.
  • Coordinated special projects, including office redesign initiatives, improving workspace utilization by 73% and enhancing collaboration among teams.
  • Coordinated office-wide events, managing room reservations, catering orders, and AV equipment setup for groups of up to 11, ensuring all logistical support was provided without delays.
  • Led the scheduling of executive-level meetings with 2+ participants, ensuring timely updates and seamless calendar management for senior staff.
  • Streamlined office inventory management, cutting supply order errors by 76% and maintaining optimal stock levels for routine office operations.
  • Maintained accurate and up-to-date records of vendor contracts, ensuring timely payment processing for over 6 corporate vendors on a one year basis.
  • Created and distributed detailed meeting agendas and minutes for stakeholders, ensuring clear documentation and follow-through on critical action items.
  • Partnered with cross-functional teams to coordinate logistics for Lakeside Partners’s multi-location events, managing communication and travel arrangements efficiently.
  • Ensured compliance with corporate policies by maintaining organized records of all program-related documentation and reports, resulting in a compliance audit score of 39%.

Affiliations

  • Certified by the Project Management Institute (PMI) as a certified Program Management Professional (PgMP), exhibiting advanced project management skills.
  • Completed an administrative onboarding course through the University of process, focused on accelerating document management and HR compliance processes.
  • Member of the National Administrative Managers Association (NAMA), with involvement in professional development activities centering on improving office operations.
  • Certified in Digital Workflow Management by the Technology Institute, implementing improvements in document and task automation.
  • Enrolled in the Harvard ManageMentor Program, focusing on developing communication skills pertinent to supporting senior executives and office operations.
  • Attended the International Conference on Workplace Efficiency hosted by the International Society of Administrative Professionals (ISAP), enhancing internal workflow mechanisms.
  • Participant in the Administrative Professionals Conference (APC), focusing on enhancing document management and compliance auditing skills.
  • Obtained a certification in Strategic Administrative Leadership through metric to build a stronger foundation in internal workflow improvements.
  • Certified Agile Project Management Associate from Lakeside Partners, providing skills applicable in managing high-visibility, cross-functional team projects.
  • Completed a seminar on compliance auditing and reporting through the Compliance Certification Board (CCB), ensuring up-to-date regulatory knowledge.

Certifications

  • Certified Administrative Professional (CAP)
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • Certified Office Manager (COA)
  • Association for Project Management (APM)
  • Certified Meeting Professional (CMP)
  • Diploma in Business Communication – Lakeside Partners
  • Certified Operations Manager (COM)
  • Microsoft Office Specialist (MOS) Expert - 2023
  • OSHA 10-Hour Safety Training - General Industry

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