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Skills

  • Client relationship management
  • Home inspection protocols
  • License reviews
  • FEMA compliance expertise
  • Permitting knowledge
  • Team building
  • Disaster Relief Coordination
  • Customer service
  • Remediation plans
  • Data validation

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Power BI to two years customer locations.
  • Achieved recognition in Atlanta.
  • Had an excellent attendance record and was always on time for work.
  • Conducted on-site evaluations for 13 properties.
  • Collaborated closely with local government agencies to expedite 41% faster approvals for emergency housing repairs.
  • Achieved 79% improvement in damage report submissions.
  • Conducted interviews for homeowners.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Oversaw the delivery of category project by metric team, which resulted in initiative.

Summaries

  • Competent in FEMA guidelines.
  • FEMA Housing Inspector with 9 years of successful risk assessment and performance reporting experience.
  • Accomplished in streamlining housing inspection operations post-disaster, reducing report submission time by 24% while ensuring compliance with FEMA standards.
  • Achieved 82% reduction in report discrepancies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to conducting thorough inspections and formulating effective remediation plans.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior FEMA Housing Inspector and outstanding performer in risk assessment and process improvement.
  • Collaborative professional adept in multi-agency coordination for disaster response, ensuring expedited housing repairs and reduction in fraud by $3 for 11 properties.
  • Conflict resolution expert with 13 years of experience.

Accomplishments

  • Partnered with insurance companies to streamline claim processes, reducing average payout time by 2 days.
  • Utilized drone technology to inspect inaccessible or hazardous areas, producing valuable insights for on-the-ground repair efforts.
  • Worked closely with construction crews to verify the completion of repairs to FEMA requirements, ensuring the homes’ readiness for re-occupation.
  • Inspected and reviewed compliance for 16 temporary shelters at Raleigh, ensuring adherence to all emergency safety standards within two years.
  • Quickly identified and flagged fraudulent property damage claims, preventing financial loss of over $7 in unjust payouts.
  • Coordinated with multiple utility providers to reconnect services 16 days faster than scheduled, improving occupant safety and comfort.
  • Spearheaded project to digitize inspection records using HubSpot, cutting down administrative time by 41%.
  • Collaborated with utility companies to expedite power and water restoration for 3 affected housing units.
  • Documented and resolved framework which led to standard.
  • Collaborated with cross-functional teams to complete 5 housing inspections in record time, reducing process cycle by 29%.

Affiliations

  • Society of Human Resource Management
  • Certified Mold Inspectors & Contractors Institute (CMICI)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Association of State Floodplain Managers (ASFPM)
  • National Association of Housing and Redevelopment Officials (NAHRO)
  • Association for the Advancement of Cost Engineering (AACEI)
  • American Marketing Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • FEMA Environmental Historic Preservation (EHP) Training
  • FEMA Incident Command System (ICS) Training - 100, 200, 700, 800 Series
  • Certified Asbestos Building Inspector - Illinois
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • HUD Housing Quality Standards (HQS) Inspector Certification
  • FEMA Emergency Support Function (ESF) Trainings
  • CompTIA A+ Technician

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