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Skills

  • Business operations
  • Regulatory adherence
  • Regulatory compliance
  • Team building
  • Budgets
  • Damage assessment
  • Project organization
  • Cross-functional teamwork
  • Quality control guidelines
  • Safety violations

Work Experiences

  • Assessed damage levels to homes following natural disasters, ensuring accurate reporting for 4 affected families.
  • Collaborated with national and local emergency management teams, reducing post-disaster response time by 24% hours.
  • Stayed current on inspection regulations, codes, ordinances, and methods.
  • Completed bilingual home inspections and interviews, ensuring accessible communication for 17% of non-English-speaking homeowners.
  • Assisted 3 families affected by wildfires.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Contributed to accurate construction cost estimations of 4.
  • Conducted over 18 on-site home inspections within one year, delivering detailed reports ahead of FEMA deadlines.
  • Achieved 81% faster approvals.
  • Collaborated with emergency management teams.

Summaries

  • Conflict resolution expert with 8 years of experience mediating disputes between homeowners and contractors, improving satisfaction rates by 38%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Professional with a methodical and thorough approach who is detail-oriented and analytical.
  • Competent in FEMA guidelines and extensive regulatory knowledge, driving reduction in report discrepancies by 44% and improving damage documentation for more accurate claims processing.
  • Assisted in emergency housing repair.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative professional adept in multi-agency coordination for disaster response, ensuring expedited housing repairs and reduction in fraud by $3 for 11 properties.
  • Conducted damage evaluations.
  • Consistently recognized for achieving Outstanding Service Award for maintaining perfect accuracy and timely performance in FEMA home inspections year after year.
  • Conducted detailed home inspections.

Accomplishments

  • Identified critical repair needs across 41% of inspected properties, prioritizing these repairs to ensure swift resolution and minimize risk.
  • Used conflict resolution techniques to de-escalate high-stress situations during housing assessments, maintaining trust with distressed homeowners.
  • Coordinated with multiple utility providers to reconnect services 16 days faster than scheduled, improving occupant safety and comfort.
  • Played key role in detecting widespread insurance fraud during a major disaster, protecting FEMA funds by blocking over $17 in false claims.
  • Used GIS mapping tools to streamline the planning and coordination of inspections across 8 properties in disaster recovery zones.
  • Expertly managed post-disaster home inspections, supporting accurate handling of claims involving damages exceeding $11.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in disaster response teams during procedure, completing 5 housing evaluations within two years, helping secure federal disaster relief.
  • Authored detailed, error-free reports on property conditions, boosting documentation integrity and reducing insurance claim delays by 70%.
  • Inspected and reviewed compliance for 16 temporary shelters at Raleigh, ensuring adherence to all emergency safety standards within two years.

Affiliations

  • Freemason
  • Building Performance Institute (BPI)
  • National Environmental Health Association (NEHA)
  • Georgia Association of Code Enforcement
  • International Council of Nurses
  • American Association of Code Enforcement (AACE)
  • Institute of Hazardous Materials Management (IHMM)
  • Standard Chapter of Community Emergency Response Team (CERT)
  • National Institute of Safety and Health (NIOSH)
  • Institute for Inspection, Cleaning, and Restoration Certification (IICRC)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Fire Inspector I Certification (NFPA or State)
  • FEMA Public Assistance Program Certification
  • First Aid/CPR Certified
  • CompTIA Network+
  • FEMA Incident Command System (ICS) Training - 100, 200, 700, 800 Series
  • Certified Residential Mold Inspector (CRMI)
  • FEMA Environmental Historic Preservation (EHP) Training
  • FEMA Damage Assessment and Recovery Certification
  • International Association of Certified Home Inspectors (InterNACHI) Certified Inspector

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