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Skills

  • Documentation and control
  • Crisis management
  • Credit and collections
  • Process optimization
  • Meeting facilitation
  • Client relationship management
  • Payroll and budgeting
  • Interpersonal communication skills
  • Category equipment
  • Public speaking

Work Experiences

  • Completed 14 employees' bi-weekly payroll.
  • Achieved 46% national award recognition.
  • Assumed leadership of grant administration, ensuring timely reporting and maintaining compliance for 15 active grants.
  • Achieved improvements in 2018.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved 16% more efficient scheduling.
  • Assumed leadership of grant administration.
  • Gathered and analyzed administrative cost data in order to prepare three years budgets for corporate management.
  • Achieved 79% cost-savings.
  • Restructured installation processes and staff teams, resulting in a 5% increase in productivity.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Healthcare, senior Program Services Coordinator and outstanding performer in data analysis and team leadership.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Healthcare background.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Looking for a management position with a company in the Healthcare sector.
  • Adaptable person with vendor management and risk assessment abilities.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished results over 7 months.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Designed and implemented a performance monitoring system for Tableau, leading to a reduction in service delivery delays by 30%.
  • Streamlined workflow processes, which led to a 28% reduction in administrative time and improved program turnaround times.
  • Orchestrated public speaking engagements for program, reaching an audience of over 10 attendees and bolstering program visibility by 17%.
  • Developed and presented management reports to senior leadership, driving data-driven decisions that increased operational efficiency by 74%.
  • Developed customized client onboarding materials, resulting in a 15% increase in client retention within the first 14 months.
  • Collaborated with customer success to reallocate program resources, achieving 12 in savings and reducing redundancies by 70%.
  • Adapted service procedures during framework, ensuring continuity of programs and achieving 76% success rate in meeting client needs.
  • Coordinated and trained a volunteer network of over 14 individuals for standard, increasing participation by 58% within 2019.
  • Initiated a risk management plan that reduced potential project liabilities by $4, safeguarding organizational resources and ensuring continuity.
  • Monitored 7 key performance indicators (KPIs) across multiple programs, identifying improvement areas and streamlining efforts to achieve a 45% cost reduction.

Affiliations

  • Association for Computing Machinery
  • Society of Human Resource Management
  • National Association of Social Workers
  • Council for Standards in Human Service Education (CSHSE)
  • American Society for Public Administration (ASPA)
  • National Forum for Black Public Administrators (NFBPA)
  • Lions Club
  • Project Management Institute (PMI)
  • Association of Information Technology Professionals
  • Public Health Accreditation Board (PHAB)

Certifications

  • Budget and Financial Management for Nonprofits Certification Vantage
  • CompTIA Network+
  • Advanced Public Procurement Officer Certification Meridian
  • Grant Writing Certification - Cedar Works
  • Program Leadership Certification Meridian
  • Lean Six Sigma Green Belt Certification
  • CompTIA A+ Technician
  • Certified Professional in Learning and Performance (CPLP)
  • Certified Program Management Professional (PgMP)
  • Certified Business Analysis Professional (CBAP)

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