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Skills

  • First Aid/CPR
  • Staff management
  • Budget Management
  • Organization
  • Business Administration
  • Regulatory compliance
  • Budgets
  • Project organization
  • Problem resolution
  • Program management

Work Experiences

  • Organized corporate and office conferences for company employees and guests.
  • Was in charge of billing, collection, and reporting for an office that generated over $15 per year.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on team leadership and stakeholder engagement.
  • Authored policy recommendations for improving program inclusivity, which were adopted agency-wide and resulted in Excellence Award.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved 16% more efficient scheduling.
  • Assumed leadership of grant administration.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved 79% cost-savings.

Summaries

  • These abilities, as well as a strong work ethic, are available.
  • Clear understanding of data analysis and team leadership as well as client relations training.
  • Accomplished Program Services Coordinator.
  • Accomplished Program Services Coordinator who excels at cross-functional collaboration, reducing project timelines by 43% and consistently delivering ahead of schedule.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Program Services Coordinator who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Achieved a 15% increase in staff satisfaction.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Healthcare administrative office management, related regulatory guidelines, and quality assurance certified ITIL and Program Services Coordinator.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Orchestrated public speaking engagements for program, reaching an audience of over 10 attendees and bolstering program visibility by 17%.
  • Led a cross-departmental initiative to standardize program services, enhancing operational efficiency and improving client satisfaction scores by 39% points.
  • Coordinated cross-sector collaboration between non-profits and corporate partnerships, increasing program funding by 80% and improving public visibility.
  • Enhanced volunteer recruitment strategies, resulting in a 18% increase in volunteer participation and a 20% decrease in turnover.
  • Created communication strategies to engage local community partners, resulting in the formation of 11 new collaborative partnerships.
  • Devised and launched public outreach campaigns that led to an overall participation increase of 55% during 2023.
  • Revised program documentation guidelines, improving the accuracy and completeness of client records by 25% within one year.
  • Developed and presented management reports to senior leadership, driving data-driven decisions that increased operational efficiency by 74%.
  • Documented and resolved program which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Grants Management Association (NGMA)
  • National Association of Social Workers
  • Risk and Insurance Management Society (RIMS)
  • National Society of Leadership and Success (NSLS)
  • Association for Talent Development (ATD)
  • National Forum for Black Public Administrators (NFBPA)
  • American Academy of Professional Coders (AAPC)
  • Association of Fundraising Professionals (AFP)
  • American Medical Informatics Association
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR Certified
  • Certified Professional in Learning and Performance (CPLP)
  • CompTIA Security+
  • ScrumMaster Certified (CSM)
  • Budget and Financial Management for Nonprofits Certification Vantage
  • Certified Customer Service Manager (CCSM)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Human Resources Manager (CHRM)
  • Grant Writing Certification - Cedar Works

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