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Skills

  • Database administration
  • Workshop development
  • Organization
  • Category equipment
  • Payroll and budgeting
  • Program management
  • Policy and procedure modification
  • Workflow planning
  • Business Administration
  • Community outreach

Work Experiences

  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Accomplished growth over 8 months.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved results over a one year.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Organized corporate and office conferences for company employees and guests.
  • Assisted in the recruitment process for 3 employees.
  • Addressed over 16 inquiries weekly.
  • Achieved a 31% score on all quality audits.

Summaries

  • Healthcare administrative office management, related regulatory guidelines, and quality assurance certified ITIL and Program Services Coordinator.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Program Services Coordinator.
  • Program Services Coordinator is a multi-talented Program Services Coordinator who is consistently rewarded for planning and operational improvements.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Accomplished Program Services Coordinator who excels at cross-functional collaboration, reducing project timelines by 43% and consistently delivering ahead of schedule.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • German and Japanese are both conversational.
  • Strengths in project management and process improvement backed up by Healthcare training.
  • Adaptable person with vendor management and risk assessment abilities.

Accomplishments

  • Developed customized client onboarding materials, resulting in a 15% increase in client retention within the first 14 months.
  • Led a cross-departmental initiative to standardize program services, enhancing operational efficiency and improving client satisfaction scores by 39% points.
  • Coordinated and trained a volunteer network of over 14 individuals for standard, increasing participation by 58% within 2019.
  • Facilitated training sessions for 4 staff members, providing them with the skills to improve client services and increase program effectiveness by 27%.
  • Created communication strategies to engage local community partners, resulting in the formation of 11 new collaborative partnerships.
  • Coordinated cross-sector collaboration between non-profits and corporate partnerships, increasing program funding by 80% and improving public visibility.
  • Enhanced volunteer recruitment strategies, resulting in a 18% increase in volunteer participation and a 20% decrease in turnover.
  • Led community outreach efforts and delivered presentations to local stakeholders, resulting in 3 partnered initiatives and expanded program reach.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to develop new outreach strategies, increasing community engagement by 21% in 2015.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute (PMI)
  • Certified Nonprofit Professional (CNP) Program
  • Lions Club
  • National Forum for Black Public Administrators (NFBPA)
  • Association for Supply Chain Management (APICS)
  • American Public Health Association (APHA)
  • Society of Women Engineers
  • International Association of Emergency Managers (IAEM)
  • Community Associations Institute (CAI)

Certifications

  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Certified Service Manager (CSM) - Institute of Certified Professional Managers (ICPM)
  • Certified in Volunteer Administration (CVA)
  • Certificate in Human Services Leadership Meridian
  • ScrumMaster Certified (CSM)
  • Microsoft Certified Azure Fundamentals 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Talent Development (CPTD)
  • Certified Program Management Professional (PgMP)

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