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Skills

  • Customer service
  • MS Office
  • Client portfolio management
  • Business Case Development
  • Client relations
  • Enterprise-level strategy consulting
  • Data-driven decision-making frameworks
  • Regulatory compliance
  • Operational improvement
  • Project organization

Work Experiences

  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with category customers to determine their needs and deliver method service.
  • Achieved a $8 revenue uplift.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Aligned initiatives with global strategy.
  • Used metrics in order to evaluate performance and policies.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Gathered, organized, and entered data into a database system.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Client relations and Power BI implementation are two areas where I excel.
  • Advised Fortune 10 companies on comprehensive restructuring plans, leading to market share growth of 73% and improved competitive positioning.
  • Achieved year-on-year e-commerce growth of 20%.
  • Achieved over $4 in annual client savings.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Addressed 14 unique business challenges.
  • Accelerated decision-making processes by 62%.
  • Costs were consistently reduced while profits were increased.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.

Accomplishments

  • Championed cloud migration strategies that enabled Brightline to reduce IT infrastructure spend by $10 annually.
  • Formulated a comprehensive financial analysis, identifying $12 in cost-saving opportunities for a client’s supply chain.
  • Implemented digital tools, improving firm-wide productivity by 85% in 2016, while maintaining project budgets within 51% of initial estimates.
  • Orchestrated global client engagements in the Southeast, advising on market entry strategies that captured an additional $12 in revenue streams.
  • Co-managed the integration process for a multi-billion-dollar merger, aligning stakeholder interests and ensuring successful completion ahead of schedule.
  • Delivered a comprehensive operational review of Summit Group’s business model, identifying $3 in savings and positioning them for further growth.
  • Directed cross-functional teams across Columbus, leading efforts that improved customer retention rates by 51% and generated $18 in additional business.
  • Drove account management strategy that led to a 33% year-over-year revenue increase for a major client in the Tableau sector.
  • Negotiated a 47% increase in contract value during renewal discussions, securing long-term client relationships and adding $11 in annual revenue.
  • Led consulting engagements that resulted in 67% procurement cost savings for clients in Miscellaneous, unlocking $14 in working capital.

Affiliations

  • Association for Corporate Growth (ACG)
  • Global Risk Management Network (GRMN)
  • Client Strategy & Planning Alliance
  • Association for Strategic Planning (ASP)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Harvard Business School Executive Education Alumni Association
  • International Society for Performance Improvement (ISPI)
  • American Medical Informatics Association
  • International Association of Administrative Professionals

Certifications

  • Certified Public Accountant (CPA)
  • Certified Data Management Professional (CDMP) - DAMA International
  • Certified Strategy and Business Planning Professional - category
  • CompTIA A+ Technician
  • Digital Transformation Strategy Professional (DTSP) - program
  • Certified Private Equity Professional (CPEP) - category
  • Cisco Certified Internetwork Expert (CCIE)
  • Strategic Planning Professional (SPP) - standard
  • SHRM Certified Professional (SHRM-CP)
  • Organizational Leadership Certification - system

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