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Skills

  • Project organization
  • Customer service
  • Time management and prioritization
  • Team management
  • Database administration
  • Interdepartmental collaboration
  • MS Office
  • First Aid/CPR
  • Business Administration
  • Collections process efficiency

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 7% increase in productivity.
  • Enforced client confidentiality and defended clients against opposition in court cases.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Was in charge of coordinating travel arrangements for extradition and prisoner transfer cases.
  • Collaborated with other law firms, as well as state and federal agencies, to obtain evidence and legal documents for cases.
  • Communicated with clients and set up video and phone conferences over the internet.
  • Achieved over 57% employee satisfaction.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved a 24% error-free submission rate.
  • Effectively managed costs and billing, as well as financial discrepancies, by using standard software to organize account information.

Summaries

  • Accomplished Law Office Manager.
  • To meet project objectives, prioritize projects and multitask effectively.
  • With 4 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Larger clients and high-profile cases require organized legal teams.
  • Law Office Manager is a new attorney mentor who brings over 16 years of legal experience and knowledge to the table.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.

Accomplishments

  • Supervised and coordinated legal filings, maintaining a 26% accuracy rate across 13 jurisdictions.
  • Assisted managing partners in forecasting and planning for future staffing needs, securing a 79% alignment between hiring needs and actual recruitment in 2020.
  • Collaborated with team of 14 in the development of standard.
  • Oversaw daily operations of a legal office with 11 employees, coordinating schedules, case deadlines, and client communications.
  • Collaborated across departments to ensure smooth implementation of new case management software, reducing case backlog by 71% within 14 months.
  • Trained incoming paralegals and administrative staff on firm processes, facilitating smooth transitions and enhancing operational efficiency by 58% in the first 15 months.
  • Implemented an internal auditing process for case management and documentation, resulting in 83% fewer compliance issues during annual reviews.
  • Led a multi-department project that reduced case timeline backlog by 58% and decreased client complaints by 57% over 2016.
  • Streamlined client intake and billing processes, reducing administrative errors by 57% and increasing client satisfaction scores by 73% year-over-year.
  • Worked with external auditors to ensure compliance with local, state, and federal legal regulations, achieving a 18% success rate with audits.

Affiliations

  • National Federation of Paralegal Associations (NFPA)
  • Local Chamber of Commerce – Corporate Governance Committee
  • Legal Technology Group for Workflow and Operations Optimization
  • Law Practice Management Proficiency Group – ABA Member
  • International Association for Contract & Commercial Management (IACCM)
  • Certification in Office Administration – 2021
  • Rotary International
  • Association of Information Technology Professionals
  • American Association of Law Office Managers (AALOM)
  • American Society of Safety Professionals

Certifications

  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified in Legal Information Management (CLIM) - Cedar Works
  • CompTIA Network+
  • Certified Legal Manager (CLM) - category
  • Project Management Professional (PMP) - PMI
  • Certified Information Privacy Professional (CIPP/US) - method
  • Electronic Records Management Certification - system
  • Certified Payroll Professional (CPP) - metric

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