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Skills

  • Relationship development
  • Research SOPs understanding
  • Customer satisfaction surveys
  • Risk assessment and mitigation
  • Medication dispensing
  • eLearning Module Development
  • Business analysis for healthcare
  • Category equipment
  • MS Office
  • Team building

Work Experiences

  • Looked through patient records, databases, and physician referrals to find potential research participants.
  • Followed informed consent procedures and kept track of everything.
  • Assessed user satisfaction.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results within the first 14 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 66% reduction in system navigation time.
  • Achieved a 83% decrease in onboarding time for new users.
  • Answered 18 calls per the past year to help customers with their questions and concerns.
  • Co-developed a phased delivery approach for QuickBooks installation that minimized clinical disruptions during operational hours.

Summaries

  • Boosted system utilization by 19%.
  • Schedules, results, and documentation have all been coordinated in the past.
  • Achieved 63% improvements in operational efficiency.
  • Consistently reduced system navigation times by 17% %.
  • Collaborative professional with a focus on change management; partnered with 13 clinical stakeholders to ensure smooth adoption of new features and processes.
  • Strengths in project management and performance reporting backed up by Computers Software training.
  • Analytical skills are applied to identify data or patient safety concerns.
  • Conducted troubleshooting to enhance user experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Adept at facilitating stakeholder communication.

Accomplishments

  • Created real-time dashboards for monitoring system performance, leading to faster issue resolution and a 17% decrease in downtime.
  • Led troubleshooting for complex clinical software issues, improving resolution times by 31% and enhancing overall user experience.
  • Drove enhanced collaboration between IT and clinical stakeholders, resulting in a 64% improvement in cross-functional communication and project outcomes.
  • Spearheaded a multi-location rollout of QuickBooks, reducing average implementation time by 11 days and minimizing disruptions.
  • Simultaneously implemented 13 software releases in multiple clinics, achieving a 61% reduction in overall project timelines.
  • Resolved product issue through consumer testing.
  • Streamlined end-user training programs for Asana, resulting in 46% faster adoption across 16 departments.
  • Developed client-specific configuration files for Salesforce, enhancing data accuracy and reducing processing errors by 25%.
  • Reduced project delays by developing and implementing risk mitigation plans, trimming potential setbacks by 9 days across 13 healthcare locations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Computing Machinery
  • American Marketing Association
  • International Society for Pharmacoeconomics and Outcomes Research (ISPOR)
  • National Association of Social Workers
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified Clinical Research Professional (CCRP) 2021
  • American Society of Clinical Oncology (ASCO)
  • Rotary International
  • Society of Women Engineers
  • International Association of Administrative Professionals

Certifications

  • BI Reporting Certified Specialist for Healthcare Solutions from Meridian
  • ITIL Foundation Certification in IT Service Management
  • Certified Healthcare Technology Specialist (CHTS)
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • First Aid/CPR Certified
  • Certified Coding Specialist (CCS) from Meridian
  • Health Information Management Systems (HIMSS) Certification
  • Certified HIPAA Professional (CHP)
  • Certified Public Accountant (CPA)
  • Certified Information Systems Auditor (CISA) from ISACA

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