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Skills

  • Data entry accuracy
  • Regulatory compliance
  • Operational improvement
  • Team building
  • Handling fragile packages
  • Expenses tracking
  • Project organization
  • Team management
  • Customer satisfaction tracking
  • Documentation

Work Experiences

  • Coordinated package distribution during holiday peaks.
  • Boosted overall customer satisfaction.
  • Sorted and placed mail into mailboxes and post office boxes with high accuracy.
  • Oversaw the delivery of metric project by system team, which resulted in metric.
  • Assisted customers by carrying oversized packages into their homes.
  • Achieved a 53% retention rate.
  • Assisted in updating postal delivery routes, reducing fuel consumption by 15% and covering more households efficiently.
  • Consistently met production goals.
  • Achieved zero privacy breaches.
  • Collaborated with local businesses to enhance package drop-off convenience points, increasing revenue by $15 through community partnerships.

Summaries

  • Boosted repeat business by 16%.
  • Achieved significant operational improvements.
  • Well-versed in the products and services offered by the post office.
  • Achieved a 71% retention rate after onboarding 14 clerks.
  • Achieved 76% customer satisfaction.
  • Decreased lost packages by 51%.
  • Dedicated Postal Officer leading the transition into automated systems, decreasing lost packages by 84% and improving operational transparency across Raleigh.
  • Cut fuel consumption by 72%.
  • Within Miscellaneous, senior Postal Officer and outstanding performer in process improvement and strategic planning.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Achieved consecutive 10-year recognition for maintaining a 45% parcel delivery success rate in extreme winter conditions.
  • Played a key role in addressing postal worker safety concerns, leading to compliance improvements and overall risk reduction for staff.
  • Designed rotating schedules ensuring 65% fleet uptime while distributing workload evenly among shifts.
  • Documented and resolved standard which led to category.
  • Managed the tracking and security of high-priority shipments, maintaining a 61% success rate over 3 years.
  • Resolved product issue through consumer testing.
  • Utilized GPS and route optimization software to enhance delivery efficiency, reducing average trip time by 9 minutes per route.
  • Improved visibility into tracking and signature capture for high-value shipments, boosting customer assurance and internal response accuracy by 13%.
  • Transitioned the team to new fleet management software, improving vehicle usage visibility and reducing downtime of delivery trucks by 14 hours per week.
  • Streamlined onboarding processes for new hires, accelerating proficiency by 7% through effective mentorship and structured training.

Affiliations

  • Association of Certified Fraud Examiners - Postal Division (ACFE-P)
  • Mail Systems Management Association (MSMA)
  • Society of Human Resource Management
  • Digital Mail Processing Professionals Guild (DMPPG)
  • International Council of Nurses
  • American Marketing Association
  • Global Mail Innovations Council (GMIC)
  • Toastmasters
  • Fleet Management Association (FMA)
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Emergency Postal System Coordinator Certification
  • ServSafe
  • Certified International Mail Processing Specialist
  • Certificate of Fulfillment and Delivery Operations
  • USPS Leadership Education And Development (LEAD) Program
  • USPS Hazardous Materials (HAZMAT) Handling Certification
  • Department of Transportation (DOT) Safe Driver Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Federal Workplace Mail and Parcel Management (FWMPM) Certification

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