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Skills

  • Storage virtualization
  • Supervision
  • Firewalls
  • JBoss
  • SonicWall
  • System troubleshooting
  • Team building
  • Customer service
  • Advanced knowledge of Workday
  • Scripting skills

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Involved in all phases of the system development life cycle from requirements analysis to system implementation.
  • Achieved scaling within two years.
  • Looked for industry trends on social media and through online sources.
  • Wrote and maintained custom scripts to improve system efficiency and performance time.
  • Collaborated with the R&D team to create training content for QuickBooks updates, reducing time required for system behind-the-scenes engineering by 41%.
  • Advised on the deployment of Tableau training for Vantage, delivering a project under budget by $15.
  • Managed and monitored all installed systems for the highest level of availability.
  • Collaborated with the R&D team.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Certified Systems Trainer recognized for reducing system errors.
  • Achieved a 69% reduction in re-trainings.
  • Achieved Innovation Award for innovation in training optimization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted overall system efficiency.
  • Achieved 33% faster software adoption rates.
  • Within Computers Hardware, senior Systems Trainer and outstanding performer in workflow optimization and vendor management.
  • Adept at crafting engaging training sessions.
  • Achieved results within 15 months.
  • Achieved a 43% improvement in user adoption rates.

Accomplishments

  • Designed and launched on-demand training platforms, giving 7 users access to self-paced learning on Tableau.
  • Implemented project management framework to streamline multiple system rollouts and training initiatives, reducing project delivery time by 3 weeks.
  • Revamped training documentation for Jira usage, cutting post-training questions by 78% and improving self-sufficiency.
  • Expanded user training for remote work environments, achieving 23% higher engagement levels than in prior in-person sessions.
  • Mentored junior trainers on the development of training modules, increasing training team efficiency by 38%.
  • Created a knowledge repository for frequently asked technical questions, reducing helpdesk tickets by 84%.
  • Managed the development and deployment of training programs for Asana across 4 global locations.
  • Developed custom e-learning modules for Salesforce, reducing on-site training requirements by 60%.
  • Engineered measurable KPIs for training sessions, increasing system adoption rates by 57% across all departments.
  • Created a post-implementation support program that cut follow-up system-related inquiries by 80%.

Affiliations

  • Society of Human Resource Management
  • National Institute for Learning Development (NILD)
  • Society for Technical Communication (STC)
  • Information Systems Audit and Control Association (ISACA)
  • Society of Women Engineers
  • National Association of Software and Service Companies (NASSCOM)
  • National Association of Productivity & Organizing Professionals (NAPO)
  • Association for Educational Communications and Technology (AECT)
  • American Marketing Association
  • American Medical Informatics Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certification in Project Management Professional (PMP)
  • Salesforce
  • NSCA Certified Technology Specialist (CTS)
  • CompTIA A+ Technician
  • Certified SAP Trainer Phoenix/2023
  • Instructional Design Pro (IDP) Tableau Certification
  • Certified Professional in Training Management (CPTM)
  • ITIL Foundation Certification V4
  • Project Management Professional (PMP)

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