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Skills

  • Data-driven decision making
  • Effective communication with caseworkers and families
  • Business operations
  • Stakeholder relationship management
  • Attendance tracking systems
  • Person-centered approach to service delivery
  • Customer service
  • Operational improvement
  • Cost-saving initiatives without quality compromise
  • Problem resolution

Work Experiences

  • Conducted comprehensive assessments of client needs, resulting in highly targeted interventions that improved client outcomes by 46%.
  • Modernized instructional plans and educational approaches to improve student learning.
  • Kept up to date on framework codes and process guidelines to maintain compliant program operations in Massachusetts.
  • Built partnerships with Vantage.
  • Championed a new volunteer engagement program.
  • Coordinated with external service providers.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 37% improvement in participant satisfaction.
  • Worked on strategies to improve student learning and behavior along with parents and teachers.
  • Built a strong internal culture of support.

Summaries

  • Achieved a 74% increase in program participation.
  • Collaborative Day Program Manager adept at budget realignment, improving efficiency while delivering exceptional care services, with an annual cost savings of $9.
  • Award-winning Day Program Manager.
  • Accomplished Day Program Manager with over 18 years of experience.
  • Leader who is well-organized, resourceful, and forward-thinking.
  • Achieved audit success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved measurable service improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved cost-efficient solutions by 52%.

Accomplishments

  • Partnered with community members to host fundraising events that raised $13, subsequently benefiting participant-oriented programs.
  • Coordinated interdisciplinary team meetings that enhanced participant care plans and resulted in a 49% improvement in client satisfaction survey results.
  • Developed customized care plans for program participants, leading to a 75% improvement in client adherence to program goals.
  • Developed and led quarterly development workshops resulting in a 18% improvement in staff performance across key metrics.
  • Analyzed and overhauled conflict resolution mechanisms within the program framework, resulting in a 39% decrease in participant conflicts.
  • Documented and resolved procedure which led to standard.
  • Led a team of 5 staff in delivering daily care and support services to 17 participants, ensuring optimal day-to-day operations efficiency.
  • Implemented robust participant tracking systems that ensured accurate documentation and contributed to a 45% increase in service delivery efficiency.
  • Redefined communication protocols between staff and caseworkers, resulting in a 54% improvement in response times for client-related issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Academy on Communication in Healthcare (AACH)
  • International Association for Play Therapy
  • Direct Care Alliance
  • Council for Exceptional Children (CEC)
  • National Association of Social Workers
  • Association of Community Rehabilitation Educators (ACRE)
  • American Public Health Association (APHA)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Jaycees

Certifications

  • Professional Crisis Management (PCM) Certification, Ironclad Systems
  • Board Certified Behavioral Analyst (BCBA) - Behavior Analyst Certification Board
  • Certified Business Analysis Professional (CBAP)
  • Certified Person-Centered Thinking Trainer - Beacon Labs
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification
  • Medication Management Certification for Group Homes - procedure
  • Adult Day Services Manager Certification - National Adult Day Services Association
  • Cisco Certified Internetwork Expert (CCIE)
  • CPRS (Certified Psychiatric Rehabilitation Services) - Psychiatric Rehabilitation Association
  • Certified Aging-in-Place Specialist (CAPS) – National Association of Home Builders

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