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Skills

  • Emotional support
  • Communications
  • Crisis management
  • First Aid care
  • Seating arrangement optimization
  • Process improvement
  • Safety Monitoring
  • Team building
  • Mini-bar inventory management
  • Budgets

Work Experiences

  • Contributed to Employee of the Year recognition in 2023.
  • Assisted in managing guest queries on port excursions and provided detailed guidance, increasing excursion satisfaction scores by 23%.
  • Consistently offered personalized attention to VIP guests, contributing to a 26% increase in returning bookings.
  • Achieved an uptick in service upgrades of 58% during peak season.
  • Achieved 5% faster service delivery.
  • Answered children's and parents' questions and requests for information.
  • Completed daily record sheets for each student and turned them in to the records office at standard.
  • Oversaw the delivery of system project by program team, which resulted in procedure.
  • Had an excellent attendance record and was always on time for work.
  • Built and strengthened relationships with students, teachers, and family members.

Summaries

  • Accomplished in training and mentoring new recruits, reducing onboarding time by 23% and improving team performance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cabin Steward is a multi-talented Cabin Steward who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Within Miscellaneous, senior Cabin Steward and outstanding performer in strategic planning and stakeholder engagement.
  • Award-winning Cabin Steward, recognized for achieving the highest cleanliness scores on Raleigh cruises in 2024.
  • Cabin Steward with 18 years of successful strategic planning and budget management experience.
  • Consistently resolved issues within 12 minutes.
  • Achieved 26% compliance scores in regulatory audits.
  • Consistently improved overall department readiness.

Accomplishments

  • Received positive feedback from guests on service delivery, achieving a 79% increase in five-star reviews for the cruise line’s cabin services.
  • Managed high-volume guest turnover by servicing 11 cabins daily within designated timelines, significantly improving turnaround times.
  • Implemented energy and resource-saving initiatives that reduced cleaning supply costs by 19% without compromising service quality.
  • Developed a cross-functional training program empowering cabin staff to operate across multiple departments during peak seasons, reducing overtime by 26%.
  • Coordinated with the laundry department to maintain timely linen inventory, minimizing delays in room turnover for onboard guests.
  • Ensured back-to-back cruise readiness by organizing deep cleaning and equipment checks, securing a 52% faster turnaround between embarkations.
  • Conducted comprehensive cabin checks ahead of embarkation, identifying and resolving 16 potential issues, leading to faster guest settlement upon boarding.
  • Optimized linen inventory tracking processes, decreasing stock discrepancies by 55% and helping avoid service disruption.
  • Collaborated with team of 14 in the development of initiative.
  • Achieved President's Club for maintaining the highest standards in cabin presentation and service during 2020 cruise season.

Affiliations

  • Institute of Hospitality Management
  • Hospitality Human Resource Association
  • National Association of Hotel Professionals (NAHP)
  • Society of Women Engineers
  • Association for Computing Machinery
  • International Executive Housekeepers Association (IEHA)
  • Association for Passenger Ship Safety Standards
  • National Association of Cleanliness and Sanitation (NACS)
  • Association for Supply Chain Management (APICS)
  • American Hospitality and Lodging Association (AHLA)

Certifications

  • CompTIA Security+
  • CompTIA A+ Technician
  • Food Safety Level 1 Certification - Lakeside Partners
  • CompTIA Network+
  • CPR and First Aid Certification framework
  • Certified Business Analysis Professional (CBAP)
  • OSHA Hazard Communication Standard (HCS) Certification - standard
  • Project Management Professional (PMP)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • B2B Customer Care Certification - Meridian

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