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Skills

  • Salon order processing
  • Props understanding
  • Guest relations training
  • Problem resolution
  • Computer-literate
  • Basin cleaning
  • Hair shampooing and conditioning
  • Excellent phone etiquette
  • Effective managerial techniques
  • Knowledge of health standards

Work Experiences

  • Got clients ready for specialized scalp treatments and conditioning at the salon.
  • Maintained a polite demeanor when speaking on the phone with difficult guests.
  • Quickly and courteously answered a high-volume, multi-line phone.
  • Provided guests with appointment information updates in a polite and courteous manner.
  • Managed the salon on my own during the manager's vacation and while hiring new management staff.
  • Accurately handled customer transactions and kept meticulous records for future reference.
  • Kept a meticulous financial filing system.
  • Kept track of client requests and completed them on time.
  • Maintained a professional and friendly demeanor when greeting clients to ensure customer satisfaction.
  • Entered demographic and preference information about customers into the salon's computer database.

Summaries

  • Customer service and communication skills are exceptional.
  • Spa Concierge with exceptional customer service skills and an understanding of how to anticipate customer needs.
  • Working as a stylist's assistant on various hair services such as method and procedure.
  • Trained in the use of Tableau and the keeping of meticulous records.
  • Assists customers in choosing salon products.
  • Within Beauty and Spa, senior Shampoo Assistant and outstanding performer in workflow optimization and performance reporting.
  • Top-producing salesperson and industry expert in Beauty and Spa.
  • Initiative are well-understood.
  • Shampoo Assistant with 6 years of successful quality assurance and vendor management experience.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Reduced client complaints by addressing shampoo temperature preferences during service, achieving a client satisfaction rate of 34%.
  • Developed a rapport with clients by learning their preferences, leading to a 85% increase in direct referrals from satisfied customers.
  • Implemented a system for tracking stylist preferences for specific products, which improved team communication and reduced product reordering time by 61%.
  • Assisted chemical treatment preparation, reducing application errors by 72% and streamlining service duration.
  • Coordinated with stylists to ensure all client materials and tools were prepared in advance, reducing stylist setup time by 71%.
  • Effectively maintained salon cleanliness and compliance with state regulations, passing all Denver process checks with a 77% score.
  • Prepared clients for multi-step hairstyling processes, reducing transition times between stages by 12 minutes on average.
  • Documented and resolved system which led to metric.
  • Collaborated with a team of stylists to develop service routines that improved client turnaround time by 83%.
  • Prepared clients for hair coloring treatments with specialized shampooing techniques, ensuring an evenly distributed application every time.

Affiliations

  • Associated Hair Professionals (AHP)
  • Salon Professionals of America
  • American Hair Loss Council
  • Jaycees
  • Freemason
  • Hairdressers’ Journal International
  • Project Management Institute
  • Cosmetology Educators of America (CEA)
  • National Association of Social Workers
  • National Association of Barbers and Hairdressers

Certifications

  • Salon Sanitation and Cleanliness Regulations Diploma
  • Microsoft Certified Systems Engineer (MCSE)
  • Infection Prevention and Control in Salon Settings
  • Salon Management Systems and Operations Certification
  • Certification in Hair Care Product Handling
  • Cisco Certified Network Associate (CCNA)
  • Association for Project Management (APM)
  • Certified Public Accountant (CPA)
  • Hair Shampooing and Conditioning Techniques Diploma
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)

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