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Skills

  • Customer satisfaction improvement
  • Business operations
  • Root cause analysis
  • Process improvement
  • Financial records review
  • Cost savings options
  • Continuous Improvement Initiatives
  • Standard law understanding
  • Data-driven decision making
  • Relationship development

Work Experiences

  • Achieved a 23% reduction in reported safety-related incidents.
  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 84% adherence each quarter of 2018.
  • Completed within 6 months.
  • Collaborated with engineering and production teams.
  • Authored comprehensive audit reports for key stakeholders.
  • Conducted detailed root cause investigations on defective units.
  • Assessed quality data from multiple field sources and identified process inefficiencies that improved yield by 15%, demonstrating strong data analytics skills.
  • Collaborated with vendor management to ensure supplier quality audits were conducted according to contractual obligations, reducing discrepancies by 83%.

Summaries

  • Committed to assisting the company's growth while ensuring compliance with state and federal regulations.
  • Achieved a 45% reduction in warranty claims.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Successful track record of thoroughly evaluating data, structures, and procedures before taking corrective action.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of performance reporting and workflow optimization as well as client relations training.
  • Achieved a 83% efficiency gain.
  • Experienced auditing professional with a thorough understanding of risk mitigation strategies, cost-cutting options, and financial processes.
  • Within Miscellaneous, senior Field Quality Auditor and outstanding performer in process improvement and cross-functional collaboration.
  • Advanced knowledge of Jira.

Accomplishments

  • Achieved a 68% reduction in major faults found during audits by initiating weekly cross-departmental meetings to fine-tune inspection protocols.
  • Partnered with cross-functional teams to champion root cause analysis following auditing, minimizing reoccurring issues by 84% across 15 job sites.
  • Worked in tandem with legal and compliance departments to ensure field audits met regulatory requirements, contributing to zero non-compliance cases during external reviews.
  • Collaborated closely with operational teams to identify and mitigate potential risks, reducing field incident occurrences by 47% annually in accordance with industry standards.
  • Trained 9 inspectors on audit procedures and regulatory compliance, improving overall team effectiveness and reducing audit discrepancies by 31% during two years.
  • Delivered immediate feedback post-audit, resulting in corrective actions that boosted first-pass compliance rates by 38% within one year.
  • Reduced average field audit times by 70% through the introduction of more efficient audit templates utilizing Asana.
  • Successfully led internal audits for ISO 2023 certification, ensuring 100% compliance throughout field operations across Boston.
  • Reviewed and corrected incomplete audit documentation for 16 key suppliers, improving audit accuracy and compliance scoring by 77% within one quarter.
  • Initiated an enhanced data-driven approach to field inspections, which minimized subjective reporting and improved consistent outcomes across 7 audits, reducing discrepancies by 17%.

Affiliations

  • Continuous Improvement Affiliate at standard
  • Data Integrity and Audit Trail Review Course 2015
  • Certified in Root Cause Analysis and Corrective Action from Brightline
  • Automotive Industry Action Group (AIAG) - Membership
  • Field Quality Committee Member at Northwind
  • Association for Computing Machinery
  • Quality Management Division (QMD) within ASQ
  • Risk-based Quality Auditing Workshop Participant at framework
  • Internal Quality Auditor (IQA) Certification from initiative
  • Registered member of International Accreditation Forum (IAF)

Certifications

  • Certified Construction Quality Auditor (CCQA) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Environmental Health and Safety (EHS) Lead Auditor Certified - Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • ASQ Certified Quality Engineer (CQE) - American Society for Quality (ASQ)
  • Microsoft Certified Systems Engineer (MCSE)
  • Foundation Certificate in ISO 45001 Occupational Health and Safety Management Systems - Meridian
  • Advanced Safety Certificate (ASC) – National Safety Council (NSC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ISO/TS 16949 Internal Auditor - Lakeside Partners

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