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Skills

  • Microsoft Outlook
  • Superior communication skills
  • Automatic call distribution ACD system
  • High-end fashion knowledge
  • Active listening
  • Advanced mathematical aptitude
  • Document control
  • Heavy lifting
  • Travel planning
  • Calendaring

Work Experiences

  • Increased store revenue by 7% by persuading customers to buy program items.
  • Looked at the shelves in the metric department to see what needed to be replenished or reordered.
  • Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate.
  • Avoided overstock situations.
  • Achieved a 18% boost in featured product sales.
  • Developed a strong and lasting rapport to improve customer service and retain valued clients.
  • Achieved 84% accuracy on cash register balancing.
  • Was in charge of recruiting, hiring, and training a team of 3 salespeople.
  • Applied effective communication techniques.
  • Actively engaged new customers at checkout.

Summaries

  • Sales Floor Team Member is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Sales Floor Team Member is an outgoing individual who excels at customer satisfaction and retention.
  • Dedicated to providing excellent customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • A customer service representative seeking a management position.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Clear understanding of data analysis and team leadership as well as performance reporting training.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • 18 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.

Accomplishments

  • Ensured
  • Responded
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased
  • Liaised
  • Design: Responsible for creative design for prominent process.
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Planned
  • Integrated
  • Assisted

Affiliations

  • American Medical Informatics Association
  • Rotary International
  • Association for Retail Environment Design (ARED)
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Member of Wholesalers and Retailers Association
  • 2016 Retail Expo Conference Attendee
  • Institute of Customer Service Membership for Retail Professionals
  • Toastmasters
  • Employee Development and Workplace Learning Association - Retail Chapter

Certifications

  • Certification in Cross-Selling Techniques by Harbor & Co. 2016
  • Certified Customer Service Professional (CCSP) by the International Customer Service Association (ICSA)
  • Certified Store Manager (CSM) from the Retail Institute of America
  • Certified Retail Sales Professional (CRSP) by the National Retail Federation (NRF)
  • Certified Sales Expert in QuickBooks by Meridian
  • Certified Upselling Techniques Professional from the National Association of Sales Professionals (NASP)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified in Sales and Inventory Management by the American Purchasing Society

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