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Skills

  • Proficient in Salesforce
  • 10-Key
  • Organized
  • Austin Logistics call center systems
  • Dependable and reliable
  • MS Office proficient
  • Automatic call distribution ACD system
  • Microsoft Office Suite
  • Cheerful and energetic
  • Performance improvement

Work Experiences

  • Used framework equipment to haul process and category items from stock and placed them on the appropriate store shelves.
  • Applied effective communication techniques.
  • Used Workday to set sales goals and track progress.
  • Kept up with available products, store promotions, and customer service policies to become a better shopper.
  • Achieved 11% above target in reward memberships by actively engaging new customers at checkout.
  • Accepted packages that had been delivered, verified products, and double-checked delivery totals.
  • Looked at the shelves in the initiative department to see what needed to be replenished.
  • Achieved a 18% boost in featured product sales.
  • Totaled customer purchases and meticulously counted back currency and bills to reduce drawer errors by 9%.
  • Assisted customers by quickly and enthusiastically locating items, resulting in a 13% increase in store satisfaction.

Summaries

  • Strengths in strategic planning and budget management backed up by Shipping and Distribution training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Customer Service Representative with experience working in a variety of procedure and customer service environments.
  • Skilled at staff training and building rapport with clients.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Dedicated Sales Floor Team Member with a strong work ethic and experience managing workflow optimization and client relations in high-pressure situations.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Recognized on a regular basis for outstanding performance and contributions to the Shipping and Distribution industry's success.
  • Dedicated to providing excellent customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Monitored
  • Documented and resolved process which led to system.
  • Contributed to a 15% drop in shoplifting through increased awareness and intervention measures.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Winner of the “Brightline Employee of the Quarter” Award, standard.
  • Trained
  • Adapted
  • Launched

Affiliations

  • Retail Managers Club Membership
  • American Medical Informatics Association
  • Toastmasters
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • 2016 National Sales and Leadership Conference Attendee
  • Member of Wholesalers and Retailers Association
  • Certified Visual Merchandiser (CVM)
  • 2016 Retail Expo Conference Attendee
  • Lions Club

Certifications

  • Management of In-Store Promotions Certification by Beacon Labs
  • Inventory and Warehouse Management Certification from Northwind
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Upselling Techniques Professional from the National Association of Sales Professionals (NASP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cash Handling Certification by Vantage
  • Certified Sales Expert in QuickBooks by Meridian
  • Certification in Cross-Selling Techniques by Harbor & Co. 2016
  • Customer Service Excellence Certification by Cedar Works 2017

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