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Skills

  • Merchandising operations
  • Employee Recognition Programs
  • Vendor negotiation
  • Operational improvement
  • Foot traffic analysis
  • Process improvement
  • Inventory control and management
  • Budget optimization
  • MS Office
  • Organization

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Achieved year-on-year revenue growth of 22%.
  • Achieved a 57% reduction in utility costs.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Achieved this within the first program of release.
  • Educated customers about promotions to increase sales.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and workflow optimization talents.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Increased sales by 6% by providing purchase advice and promoting additional products.

Summaries

  • Achieved consistent 59% growth in sales.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Retail Branch Manager.
  • Achieved consistent performance goals.
  • Achieved operational improvements across 15 retail locations.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved a 16% improvement in foot traffic.
  • Achieved 23% staff retention.
  • Client-facing professional with a positive attitude and expertise in risk assessment and budget management.

Accomplishments

  • Negotiated vendor contracts that reduced costs by 35% while improving product availability across the branch.
  • Spearheaded custom promotional events that led to a $3 increase in branch-specific revenues during the initiative.
  • Directed monthly staff training programs focusing on conflict resolution, customer service, and sales techniques, which increased team productivity by 59%.
  • Resolved 10 customer-related issues annually through proactive mediation and personalized conflict resolution techniques, enhancing overall customer loyalty.
  • Resolved escalated customer complaints through effective mediation, decreasing negative feedback by 42% and improving overall satisfaction ratings.
  • Successfully mentored and promoted 8 employees to leadership roles, fostering internal talent development and boosting team morale.
  • Collaborated with corporate leadership to align branch goals and strategies, resulting in a 59% improvement in profitability year over year.
  • Applied conflict management techniques to resolve team disputes, reducing staff conflicts by 64% and promoting a cohesive work environment.
  • Developed and executed a local promotion campaign that increased foot traffic by 35% and improved sales by $5 over 6 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Certified Sales Leadership Professional (CSLP) from procedure
  • Project Management Institute
  • Certified Retail Operations Professional (CROP) from metric
  • National Association of Social Workers
  • National Association of Chain Drug Stores (NACDS) Program Contributor
  • Local Retail Advisory Board for Chicago
  • Rotary International
  • Member of the American Marketing Association (AMA) for Retail Marketing Insights
  • Retail Systems Innovation Council (RSIC) Member
  • Lions Club

Certifications

  • Professional in Retail Management (PRM)
  • Certified Sales Leadership Professional (CSLP)
  • Certified Retail Operations Manager (CROM)
  • Certified in Retail Marketing Management (CRMM)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Banking Services Officer (CBSO)

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