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Skills

  • Employee Engagement and Retention Strategies
  • Relationship development
  • Effective people strategy implementation
  • Agile project management methodologies
  • Correspondence distribution
  • Team building
  • Security awareness
  • Cross-departmental collaboration facilitation
  • Staff management
  • Budgets

Work Experiences

  • Achieved this across all new hires for 2023.
  • Collaborated with department heads to design stretch goals for 2016, boosting the team’s annual performance score by 64%.
  • Achieved seamless delivery.
  • Bolstered staff motivation.
  • Advanced leadership programs leading to 6 direct reports receiving promotions within the past year.
  • Achieved a 25% reduction in turnover rates.
  • Authored comprehensive training modules that reduced onboarding time from one year to three years and increased new team member productivity by 28%.
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 2 professionals.
  • Achieved a 17% cost reduction by streamlining team workflows and optimizing resource allocation.
  • Achieved a 52% cost reduction.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • People Manager with 3 years of successful risk assessment and performance reporting experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional Receptionist with experience in administrative support and customer service.
  • Professional at assisting customers with both simple and complex needs.
  • Recognized for outstanding interpersonal, client, and professional communication skills in client relations.
  • Detail-oriented People Manager with essential skills in corporate event coordination, planning, and management, as well as travel and venue accommodations.
  • Having a strong grasp of quality assurance, stakeholder engagement, and Tableau.
  • People Manager with 13 years of experience performing clerical and customer service duties.
  • People Manager is a dependable and enthusiastic People Manager with 14 years of front desk management experience.

Accomplishments

  • Built cross-functional partnerships that led to a 22% increase in alignment of strategic priorities across 11 departments, enhancing overall team deliverables.
  • Improved leadership bench strength by implementing targeted management development programs, resulting in 8 new leaders successfully promoted within 2019.
  • Achieved a cost savings of $9 annually by implementing efficient task prioritization methods in collaboration with department heads.
  • Coordinated with upper management during headcount planning and forecasted labor needs, resulting in a 76% improvement in workforce allocation.
  • Designed and led cross-functional team workshops that led to a 17% increase in collaboration and information sharing, improving project outcomes.
  • Coached and mentored aspiring leaders, resulting in 7 employees being promoted to management roles within 2021.
  • Conducted executive coaching for senior leadership, resulting in a 30% increase in decision-making efficiency and project alignment.
  • Established clear performance indicators for 8 direct reports, leading to measurable gains in team effectiveness and delivering projects ahead of deadlines by an average of 7 days.
  • Partnered with the recruitment team to improve hiring processes, reducing time-to-fill key positions by 8 days.
  • Collaborated with team of 9 in the development of system.

Affiliations

  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM)
  • Certified Professional Coach Credential
  • International Association of Facilitators (IAF)
  • American Marketing Association
  • International Society for Performance Improvement (ISPI)
  • Talent Optimization Professional (TOP) Network
  • Harvard Business Review Advisory Council
  • Women in Leadership Network
  • Employee Assistance Professionals Association (EAPA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Learning and Development Professional (CLDP) - Beacon Labs
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Employee Benefits Specialist (CEBS) - IFEBP
  • Senior Professional in Human Resources (SPHR) - standard
  • Cisco Certified Network Associate (CCNA)
  • Certified Coach (ICF Credential) - 2024
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician

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