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Skills

  • Collaborating with external carriers
  • Emergency rerouting and problem-solving
  • Adaptability to shifting priorities
  • Handling high-volume dispatch periods
  • Daily record-keeping for dispatch activities
  • Operational improvement
  • Process improvement
  • Route optimization
  • Driver performance feedback
  • Communication with drivers and warehouse staff

Work Experiences

  • Assisted fleet managers in auditing vehicle logs.
  • Assisted fleet managers in auditing vehicle logs, identifying inefficiencies that led to a savings of $18 in fuel and maintenance.
  • Achieved 15% customer satisfaction.
  • Consistently maintained fleet availability by coordinating essential vehicle maintenance, reducing downtime by 15% %.
  • Achieved this in three years.
  • Collaborated with drivers and warehouse staff.
  • Assisted logistics management in planning routes for high-value deliveries, reducing transportation risks by 16%.
  • Aided in the reduction of late deliveries by 62%.
  • Collaborated interdepartmentally on dispatch operations.
  • Transported Tableau to one year customer locations.

Summaries

  • Collaborated interdepartmentally for successful events.
  • Collaborative team player with cross-departmental experience.
  • Achieved 25% growth in customer satisfaction.
  • Achieved a 79% improvement in delivery consistency.
  • Always looking for ways to improve processes and efficiency.
  • Costs were consistently reduced while profits were increased.
  • Accurately tracked dispatch logs daily.
  • Achieved Employee of the Year for operational excellence.
  • Achieved a 51% reduction in delivery time incidents.
  • In both personal and collaborative projects, I am committed to efficiency and dependability.

Accomplishments

  • Streamlined dispatch scheduling processes for 5 routes per day, resulting in a 32% improvement in delivery times.
  • Minimized vehicle downtime by coordinating fleet maintenance schedules, improving vehicle availability by 63% across 18 months.
  • Oversaw 66% decrease in route overlap by analyzing and optimizing dispatch maps within Microsoft Excel.
  • Efficiently coordinated dispatches for last-minute high-priority shipments, achieving 39% on-time delivery in tight timelines.
  • Collaborated with a team of 2 logistics coordinators to optimize the dispatch process, cutting response times by 66%.
  • Reduced operational overhead by 19% by implementing automated tracking systems using Tableau.
  • Collaborated with team of 7 in the development of procedure.
  • Documented and resolved procedure which led to standard.
  • Optimized dispatch procedures based on weather forecasts, cutting route cancellations by 85% and improving overall performance.
  • Utilized QuickBooks to track overdue deliveries, reducing late shipments by 34% over one year.

Affiliations

  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Women In Trucking (WIT) Association
  • International Association of Transportation Regulators (IATR)
  • Rotary International
  • Local Chamber of Commerce - Transportation Sector Committees
  • Transportation Risk Management Association
  • American Medical Informatics Association
  • Transportation Intermediaries Association (TIA)
  • Project Management Institute

Certifications

  • Certified Professional in Transportation Regulation (CPTR) - process
  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • First Aid, CPR, and AED Certification - method
  • Certified Logistics Associate (CLA) - program
  • Certified Business Analysis Professional (CBAP)
  • Safe Driving Awareness Training Certification - Certified by Lakeside Partners
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Customer Service in Dispatch Training Certificate - Lakeside Partners
  • Certificate in Supply Chain Analytics - metric

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