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Skills

  • Problem-Solving & Critical Thinking
  • Project management
  • Employee Performance Reviews & Development
  • Customer service improvement
  • Customer feedback analysis
  • Client Relations & Onboarding
  • Performance Metrics Optimization
  • Marketing campaign coordination
  • Process Streamlining & Optimization
  • Operational cost reduction

Work Experiences

  • Coordinated 12 employee shifts.
  • Accomplished this within 3 days.
  • Boosted customer loyalty rates by 37%.
  • Analyzed competitive market trends.
  • Achieved a branch-wide performance increase of 66%.
  • Assisted in scaling branch operations.
  • Captured customer insights.
  • Created a customer satisfaction survey system, capturing customer insights which resulted in a 26% improvement in service offerings.
  • Actively participated in community outreach programs, boosting the branch’s image and increasing local customer engagement by 65%.
  • Achieved a 68% decrease in negative customer feedback.

Summaries

  • Data-driven leader skilled in analyzing and presenting key performance metrics to executive leadership, informing data-based decision-making and branch strategy adjustments.
  • Achieved 21% higher employee retention.
  • Able to detect and resolve discrepancies.
  • Adept at managing complex multi-department schedules.
  • Accomplished leader with a hands-on approach to employee scheduling, successfully coordinating shifts for 2 members across multiple departments to maximize operational efficiency.
  • Demonstrated success in adapting new technologies.
  • Detail-oriented branch manager assistant skilled in supervising teams of up to 14 employees, improving productivity by 70% through tailored training and mentorship programs.
  • Conducted detailed sales analyses.
  • Detail-oriented branch manager assistant.
  • Customer-focused assistant manager with a proven ability to turn client feedback into actionable improvements, resulting in a 63% increase in customer loyalty.

Accomplishments

  • Reviewed supplier agreements monthly, resulting in a 55% decrease in procurement costs and better contract terms.
  • Introduced a loss prevention initiative that reduced risk exposure by 36% through enhanced staff training and security protocols.
  • Reduced company expenses by negotiating better terms with vendors, cutting supply chain costs by 33% annually.
  • Led a training initiative for new employees on customer service protocols, improving first-contact resolution rates by 47%.
  • Launched a customer feedback program that addressed service issues within 9 days, raising NPS scores by 24%.
  • Completed a market analysis that identified a high-growth opportunity, contributing to process in new business from that area.
  • Spearheaded the introduction of category, exceeding sales projections by launching in-demand offerings that hit 22% above goal within 11 months.
  • Aligned branch merchandising strategy with corporate objectives, which improved sales performance by 39% compared to previous periods.
  • Led the successful expansion of operations to standard, driving a 10-figure revenue increase in 2015.
  • Implemented a new branch inventory control system that reduced stock discrepancies by 69% and lowered shrinkage rates.

Affiliations

  • Member of Women in Management (WIM) since 2023, promoting best practices for female leadership within branch and operational roles.
  • Certified in Six Sigma (Green Belt/Black Belt) methodologies through the International Association for Six Sigma Certification (IASSC) 2019.
  • Affiliated with the Customer Experience Professionals Association (CXPA) to advance knowledge in customer satisfaction and service enhancement strategies.
  • Certified participant in the Institute of Management Accountants (IMA), focusing on financial oversight within branch operations.
  • Joined the Business Continuity Institute (BCI), specialized in improving risk management and business operational resilience for branch settings.
  • Active in the National Retail Federation (NRF), enhancing experiences with branch operational efficiency and sales strategy execution.
  • Active participant in the Project Management Institute (PMI) branch, focusing on resource allocation, cost reduction, and project scheduling.
  • Certified associate of the International Organization for Standardization (ISO), focusing on achieving standards such as ISO CPA.
  • Attendee of annual conferences held by the Association for Operations Management (APICS), focusing on cross-functional collaboration and inventory control.
  • Certified by the Association for Talent Development (ATD) in Employee Engagement and Performance Strategy 2022.

Certifications

  • Certified Business Operations Professional (CBOP), The Management & Strategy Institute
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Employee Engagement and Retention Certification, Northwind
  • Certificate in Team Leadership, The American Management Association
  • Human Resources Management Certificate - method
  • Risk Management Certification (RMP) - program
  • HR Compliance and Regulations Certificate, framework
  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management
  • Conflict Management and Negotiation Certification, Northwind
  • Six Sigma Green Belt Certification - Northwind

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