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Skills

  • Team Leadership
  • Team building
  • Relationship development
  • Delegation
  • Cross-functional collaboration
  • Change Management
  • Client relationship management
  • Business operations
  • Communications
  • Human resources management

Work Experiences

  • Oversaw a successful turnaround that resulted in the elimination of over $13 in debt in 6 months.
  • Kept track of 18 employees' daily activities and devised plans to address issues that resulted in initiative.
  • Achieved 83% higher operational competencies.
  • Created and implemented new policies to increase productivity and lower overall process costs.
  • Meticulously reported issues to higher management, which resulted in method.
  • Trained, coached and mentored staff to support smooth adoption of new metric program.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 15%.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Expert in procedure industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Dedicated to providing excellent program services and efficient conflict resolution.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Accomplished Field Resource Coordinator with a focus on driving customer satisfaction, improving service feedback scores by 29% by implementing a feedback loop system.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer-focused General Manager with 14 years of experience who is committed to expanding project management and performance reporting.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Composed persona with a strong sense of motivation.
  • Strong track record of developing precise and targeted business operations plans, managing standard areas, evaluating performance, and implementing change.

Accomplishments

  • Trained field operations staff on newly developed SOPs, increasing adherence to company standards by 70%, in 2015.
  • Supported company-wide rebranding by effectively dispatching field resources across Columbus, ensuring minimal disruption and zero delays during the strategy roll-out.
  • Led the successful realignment of resources under tight deadlines, preventing 57% job delays and boosting operational efficiency.
  • Hosted weekly resource planning meetings to align key stakeholders, ensuring that over 20% of projects met their deadlines with no resource-related delays.
  • Documented and resolved framework which led to standard.
  • Introduced analytics tools to forecast field resource demand, improving availability and reducing staffing gaps by 64%.
  • Created data-driven models to forecast peak demand periods, aligning workforce availability and cutting overtime costs by $10 annually.
  • Supported disaster recovery efforts by allocating critical resources to affected sites within 12 hours, decreasing downtime by 11.
  • Developed comprehensive contingency plans ensuring resource readiness during unexpected challenges, reducing project downtime by 18%.
  • Utilized SAP to automate work order processing, reducing manual entry errors and decreasing field technician dispatch time by 35%.

Affiliations

  • American Society for Quality (ASQ) - Certifications and tools for improving quality control in field resources and operations.
  • Lions Club
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Business Continuity Institute (BCI) - For professionals developing field service contingency and continuity plans.
  • Project Management Institute
  • Field Operations & Planning Forum (FOPF) - A platform for sharing insights on field resource management and strategy planning.
  • American Medical Informatics Association
  • National Commission on Field Service Operations (NCFSO) - Focused on the governing principles and standards for field service operations.
  • National Construction Managers Association (NCMA) - Focused on field project coordination and contractor communication.

Certifications

  • Field Service Technician Certification - 2015 - Adobe Creative Suite
  • Certified Public Accountant
  • ServSafe
  • Certified Emergency Manager (CEM) - 2016 - Summit Group
  • AppDynamics Certified Field Service Technician - 2020 - Power BI
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – 2022, Beacon Labs
  • CompTIA A+ Technician
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)

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