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Skills

  • Category license
  • Sales proficiency
  • Product stocking
  • Building maintenance
  • Recruitment
  • Bending, stooping and turning
  • Problem-solving
  • Upselling techniques
  • Creating and running merchandising programs
  • To-go order preparation

Work Experiences

  • Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity.
  • Calculated supply needs based on historical needs and projected business levels, taking into account special local events such as sporting events.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • All functions of the dairy, frozen, produce, and bakery departments were directed and managed by me.
  • Increased the sale of category meals by 8% by using more appealing plating and better preparation.
  • Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits.
  • Food preparation, guest interaction, quality control, and customer relations were all things I was in charge of.
  • Was in charge of customer service, which included training employees, overseeing operations, and quickly resolving issues.
  • Was the best-performing store in the region on a consistent basis.
  • Took orders and served food and beverages with the help of 4 team members.

Summaries

  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.
  • Renowned Restaurant Owner with 2 years of experience helps the restaurant succeed in all areas.
  • Ambitious
  • Proven track record of increasing profits by increasing productivity and customer satisfaction.
  • Planning and developing creative event presentations has proven to be a success.
  • Chef de cuisine in a restaurant with excellent cooking skills and a strong understanding of food safety.
  • Talented chef with 5 years of experience preparing and serving a wide range of foods.
  • Dedicated to learning, growing, and succeeding in Construction.
  • Deadline-driven
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.

Accomplishments

  • Collaborated with local breweries to host themed events that drove a 66% increase in beverage sales.
  • Sustained a high performing team and minimized employee turnover.
  • Consistently received a 100% rate of customer satisfaction.
  • Expanded delivery capabilities through collaboration with services like Workday, increasing delivery revenue by 58% within 10 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to initiative.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Developed and launched a signature seasonal menu item that increased average sales per customer by 63%.
  • Developed an optimized vendor relationship strategy that resulted in a reduction of delivery delays by 34% and improved overall kitchen supply availability.
  • Implemented customer feedback strategies that resulted in 60% increase in 5-star reviews on platforms like ServiceNow.

Affiliations

  • American Culinary Federation (ACF) Member
  • Board Member at metric Planning Committee
  • Certified Foodservice Professional (CFSP) with the North American Association of Food Equipment Manufacturers (NAFEM)
  • Lions Club
  • Freemason
  • James Beard Foundation Affiliate
  • International Council of Nurses
  • Foodservice Packaging Institute (FPI) Member
  • Sustainable Food Trade Association (SFTA) Affiliate
  • International Association of Administrative Professionals

Certifications

  • Restaurant Revenue Management Certification procedure, 2017
  • OSHA: HACCP
  • Social Media Marketing Certification for Restaurants category, 2021
  • Google Certified Professional Cloud Architect
  • Certified Restaurant Manager (CRM) – Beacon Labs, 2020
  • Diploma in Restaurant Operations Beacon Labs, 2018
  • POS (Point of Sale) Software Specialist Certification procedure, 2021
  • SafeServ certification: Food Handling
  • Apple Certified Associate (ACA)
  • Certified Franchise Executive (CFE) Northwind, 2020

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