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Skills

  • Inventory assessments
  • Frontline technical support
  • Equipment troubleshooting
  • Installing and repairing equipment
  • Reporting service information
  • Patient needs assessment
  • Project organization
  • Insurance billing
  • CCTV
  • Operational improvement

Work Experiences

  • Assisted in navigating Medicare reimbursement processes.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Power BI was delivered to customer locations by me.
  • Assisted in the introduction of new product lines for process, leading to a 40% increase in sales within the first quarter of launch.
  • Achieved a 92% first-call resolution for troubleshooting issues with SAP, enhancing overall customer service response times.
  • Achieved growth through consistent follow-ups.
  • Conducted routine maintenance checks.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Worked with others to brainstorm new procedure possibilities.
  • Collaborated with healthcare providers.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • Durable Medical Equipment Specialist and team leader with 13 years of experience in initiative settings.
  • Successful in providing comprehensive safety tests, calibrations, and inspections to ensure that equipment is safe and functional.
  • Strategic thinker with expertise in data analysis.
  • Project management in procedure settings and strategic planning in data analysis settings.
  • Achieved a 30% reduction in installation errors.
  • Results-oriented Miscellaneous professional with strategic planning, budget management, and quality assurance strengths.
  • Achieved 5-star satisfaction ratings from healthcare providers in Atlanta.
  • Achieved a 12% reduction in equipment production costs.
  • Accomplished Durable Medical Equipment Specialist.

Accomplishments

  • Supervised transportation and delivery of 18 high-value medical devices, ensuring compliance with safety protocols and reducing damage incidents to 0% over 6 months.
  • Implemented customer feedback mechanisms, increasing overall satisfaction scores by 78% in post-delivery surveys.
  • Provided ongoing product training to healthcare providers, enhancing their ability to utilize DME solutions and increase patient care efficiency by 45%.
  • Introduced a preventive troubleshooting course to the technical support team, reducing service ticket volume by 65% in 2020.
  • Implemented real-time reporting tools that allowed faster communication regarding equipment status, leading to a 62% reduction in downtime.
  • Developed and implemented new scheduling protocols, enabling real-time tracking of DME inventory and reducing delays by 71%, improving customer satisfaction.
  • Resolved 16 technical issues within several months regarding complex DME configurations, achieving a 80% increase in first-time-right resolutions.
  • Devised a mobile tracking solution that allowed real-time monitoring of deliveries and pick-ups, reducing loss of high-cost DME by 18%.
  • Managed return and replacement processes for faulty DME, maintaining a 75% decrease in returned products through accurate quality checks.
  • Created and maintained comprehensive reports on DME logistics and condition that improved regulatory audit scores by 35% within several months.

Affiliations

  • Accredited by Healthcare Supply Chain Association (HSCA), specializing in medical device acquisition and logistics
  • Member, Medical Group Management Association (MGMA), emphasizing best practices in DME management and reimbursement
  • Volunteer at metric, providing education to discharged patients on correct DME usage and maintenance
  • Certified through the American Association of Healthcare Administrative Management (AAHAM) in DME billing and claims
  • Active membership in the American Academy of Medical Management (AAMM), specializing in durable medical equipment roles
  • Participant in Medicare DME Accreditation Process webinars by initiative, 2019
  • Credentialing through the Board of Certification/Accreditation (BOC) for enhanced understanding of DME best practices
  • Affiliation with the American Association for Homecare (AAHomecare) for advocacy and policy updates in the medical equipment sector
  • Attendee at 2024 Medtrade Conference, a national DME trade show and forum for discussing emerging products and regulations
  • Certification in Medical Customer Service from system, enhancing patient interaction related to equipment tutorials

Certifications

  • CompTIA Security+
  • Certified Orthotic Fitter (COF) - ABC
  • CPR and First Aid Certification – American Heart Association
  • ServSafe
  • Certificate of Medical Device Regulatory Affairs Specialist - Harbor & Co.
  • Medical Devices Regulatory Affairs Certification - Regulatory Affairs Professionals Society (RAPS)
  • Field Service Medical Equipment Technician (FSMET) Certification - Brightline
  • Certificate in Healthcare Quality and Patient Safety - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certified Sleep Technology Specialist (CSTS) - BRPT

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