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Skills

  • Customer satisfaction
  • Content editing
  • Proficiency in team leadership
  • Credit and collections
  • Financial records and processing
  • CRM Systems
  • Constant Contact
  • Time management skills
  • Wordpress
  • SEO best practices

Work Experiences

  • Achieved 63% growth in social media followers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Approved, reviewed, and edited all website content, approving 18 pieces of content per two years.
  • Reworked my email marketing strategies in order to boost open and click-through rates by 13%.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Led a team of 11 copywriters and content writers to oversee job performance.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Directed the website's content by gathering information and integrating data from other departments, such as method and procedure.

Summaries

  • Top-producing salesperson and industry expert in Miscellaneous.
  • Recognized for coaching employees on writing, grammar, and style best practices.
  • Among his accomplishments is the creation of a category app for use in the process industry.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With 3 years of experience creating new procedure content and managing a team of 4 writers,
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Aligned content initiatives with brand goals.
  • Shown ability to direct and strengthen all aspects of online retail sales and service.
  • Content Manager with 7 years of successful budget management and team leadership experience.
  • Within Miscellaneous, senior Content Manager and outstanding performer in stakeholder engagement and project management.

Accomplishments

  • Optimized paid content campaigns in collaboration with the paid media team, generating a 83% increase in ROI.
  • Curated content for multi-channel marketing efforts, increasing brand visibility across 4 platforms.
  • Coordinated a cross-departmental content strategy, improving alignment and reducing content silos by 43%.
  • Spearheaded multimedia campaigns that boosted page views by 43% and significantly increased content sharing.
  • Spearheaded an influencer partnership strategy that led to 18 collaborations, resulting in a 26% uplift in brand awareness.
  • Led the transition to a content management platform that streamlined publishing workflows, improving efficiency by 25%.
  • Led a content audit process, which removed outdated materials and resulted in a 37% improvement in customer satisfaction scores.
  • Managed the distribution of multimedia assets across multiple platforms, improving overall engagement rate by 40%.
  • Published content series based on trending topics that increased blog traffic by 23% during program.
  • Resolved product issue through consumer testing.

Affiliations

  • Scrum Alliance – Certified Scrum Master (Content Team Management)
  • Academy of Interactive & Visual Arts – Member
  • User Experience Professionals Association (UXPA) – Content Optimization Certification
  • International Academy of Digital Arts and Sciences – Webby Awards Judge
  • HubSpot Academy – Inbound Marketer Certification
  • Online News Association (ONA) – Media and Content Strategy Participant
  • Society of Human Resource Management
  • Rotary International
  • American Writers & Artists Institute (AWAI) – Advanced Copywriting Specialist
  • Boston Content – Leadership Mentorship Program Participant

Certifications

  • Certified Blogging Expert by Content Academy
  • Certified Public Accountant (CPA)
  • Certified Email Marketing Expert by MailChimp Academy
  • Content Marketing Certification by HubSpot
  • Certified Protection Officer (CPO)
  • CompTIA Network+
  • Certified Public Accountant
  • Digital Marketing and Automation Specialist by Salesforce Pardot
  • Advanced Digital Media Strategy Certification by Google Partners
  • Inbound Marketing Certification by HubSpot Academy

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