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Skills

  • Credit and collections
  • Ocean exports
  • Company culture and values
  • Conflict resolution
  • Safety protocols
  • Meeting oversight
  • Hospitality
  • Payment processing
  • Adult AED and CPR
  • Arrival/departure procedures

Work Experiences

  • Oversaw floor staff and ensured that they were performing properly, adhering to policies, and presenting themselves in a consistent manner.
  • Reported to the restaurant manager directly.
  • Ran a full-service boutique hotel with 10 rooms.
  • Delivered requested items to the rooms of the guests.
  • Processed payments for room, food and beverage, and phone charges for guests.
  • Invented
  • Contacted the appropriate supervisor about equipment malfunctions in order to avoid delays.
  • Used charts, area plotting sheets, and compasses to determine speeds.
  • Recommended the best dining and entertainment options for guests.
  • All rebates and other miscellaneous charges were balanced.

Summaries

  • Looking for a position as a manager at a five-star resort.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • For more than 15 years, this personable and fun-loving guide has been providing entertaining tours of New Orleans.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Professional with exceptional hospitality skills who is friendly and bilingual.
  • Smart and well-mannered, with exceptional interpersonal skills.
  • Captain with 3 years of successful cross-functional collaboration and budget management experience.
  • Desiring a position as a member of a dynamic cabin crew.
  • Friendly and courteous Front Desk Agent looking for work in a high-end hotel.
  • Looking for a job as a manager at a high-end hotel.

Accomplishments

  • Established a maintenance tracking and reporting system that cut vessel downtime by 80%, increasing overall operational efficiency.
  • Implemented an in-depth health and safety program, seeing a 70% reduction in injuries over several months.
  • Collaborated with international port authorities to streamline docking operations, reducing delay fees by 58% during 2021.
  • Led coordination with international maritime organizations to ensure that port stopovers met all environmental and safety standards without incident.
  • Trained and co-mentored 18 junior officers in daily maritime operations and regulatory compliance, achieving PMP pass rates of over 83%.
  • Piloted a cross-functional initiative to automate 18% of the vessel's documentation processes, significantly reducing clerical errors and submission delays.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 15 man-hours each month.
  • Led team-building and mental health programs that improved crew morale, reducing turnover by 66% and improving continuous training efforts.
  • Successfully coordinated the handover of category between 18 international ports with no compliance or logistical delays.
  • Led a team of 18 crew members through international voyages, ensuring adherence to SOLAS and STCW regulations, which resulted in successful audits and zero non-conformities.

Affiliations

  • Association of Marine Surveyors Seattle
  • Seafarers International Union
  • Royal Institute of Navigation (RIN)
  • World Shipping Council (WSC)
  • International Ship and Port Facility Security (ISPS) Code Certification
  • Ship Operations Cooperative Program (SOCP)
  • Society of Human Resource Management
  • Rotary International
  • Marine Safety Professionals Network
  • International Chamber of Shipping (ICS)

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Association for Project Management (APM)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • First Aid at Sea Certification Vantage
  • Dynamic Positioning Operator (DPO) Certification - Ironclad Systems
  • International Ship and Port Facility Security (ISPS) Code Officer Certification
  • Marine Environmental Awareness Certification 2019
  • Certificate of Competence for Maritime Navigation (Officer of the Watch – OOW) - 2024
  • AED and CPR

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