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Skills

  • Strategic account development
  • Review of contracts
  • Budget reconciliation and financial forecast accuracy
  • POS Power BI expert
  • Trained in consumer marketing
  • Relationship building
  • Database management
  • Systems and software programs
  • Solution selling
  • Coaching and mentoring

Work Experiences

  • Analyzed monthly sales reports to identify underperforming products and adjusted marketing strategies for stronger emphasis, generating an additional $8 in sales.
  • Conducted research to identify, engage, and collaborate with suppliers, resulting in beneficial, cost-cutting agreements.
  • Streamlined customer acquisition and onboarding strategies by improving sales processes.
  • Devised effective strategies to target new markets after researching and analyzing competitor behavior.
  • Implementing a QuickBooks CRM solution reorganized and optimized lead management.
  • Surpassed the regional annual sales goal by 18%.
  • Created a comprehensive salesperson training program and implemented it.
  • Achieved results within the first six months.
  • Adjusted strategies regularly.
  • Achieved a 41% improvement in sales targets.

Summaries

  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Professional sales manager with the ability to revitalize sales operations and align procedures in order to maximize profits and client acquisition.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Leader who focuses on results and has a track record of sustaining long-term growth.
  • Adobe Creative Suite is something I'm familiar with.
  • Determined individual with experience forming and nurturing profitable partnerships.
  • Strengths in team leadership and process improvement backed up by Customer Service training.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Experienced Sales Clerk Assistant Manager with a track record of creating high-performing cultures focused on continuous improvement and revenue growth.

Accomplishments

  • Played a key role in reducing staff turnover by 69% through enhanced employee engagement strategies and clear career development pathways.
  • Reduced stockout occurrences by 21% through better demand planning and frequent collaboration with the inventory management team.
  • Successfully resolved 9 customer conflicts by applying advanced conflict resolution techniques, boosting repeat customer rate by 64%.
  • Drove a 81% improvement in individual and collective sales performance by leading regular sales training sessions with actionable feedback.
  • Collaborated with vendors to negotiate better pricing and contracts, resulting in a 49% reduction in supply costs.
  • Managed inventory levels, reducing stock shortages by 36% through effective forecasting and regular stock audits, leading to improved customer satisfaction.
  • Collaborated with team of 16 in the development of method.
  • Supervised and mentored a junior team of 4 sales workers, resulting in enhanced product knowledge and improved customer satisfaction scores by 36%.
  • Reduced customer complaints by 69% by improving after-sales service and streamlined processes for handling returns.
  • Managed the Top Performer award winning sales team at Lakeside Partners.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Customer Experience Professionals Association (CXPA)
  • American Medical Informatics Association
  • Certified Customer Service Manager (CCSM) certification
  • National Retail Federation (NRF)
  • Association of Information Technology Professionals
  • Association of Professional Sales
  • International Association of Business Communicators (IABC)
  • Workforce Management Certification Program
  • American Marketing Association (AMA)

Certifications

  • Apple Certified Associate (ACA)
  • Certification in Sales and Inventory Management from Meridian
  • Cisco Certified Network Associate (CCNA)
  • Retail Operations Management Certificate from eCornell
  • SHRM Certified Professional (SHRM-CP)
  • Labor and Workforce Management Certification from Brightline
  • Certified POS System Operator for 2023-2022 from Workday
  • Salesforce
  • Certified Customer Service Manager (CCSM) from Harbor & Co.
  • Project Management Professional (PMP)

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