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Skills

  • Time management and prioritization
  • Dental sealant application techniques
  • Patient safety proficiency
  • Bilingual or multilingual communication
  • Medical office administration
  • Team building
  • Sealant application
  • Dental software training and adoption
  • Appointment scheduling and coordination
  • Dentrix software proficiency

Work Experiences

  • Achieved a 47% improvement in patient experience scores.
  • Used HubSpot and QuickBooks to remove soft and hard deposits, clean, and polish teeth.
  • Assisted over 17 patients.
  • Oversaw the delivery of program project by system team, which resulted in metric.
  • Achieved this during two years.
  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Achieved a 83% decrease in cross-contamination incidents.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Aided in successful treatment and follow-ups.
  • Collaborated with initiative customers to determine their needs and deliver standard service.

Summaries

  • Achieved better results in 35% less time.
  • Quality assurance and performance reporting are gifted at dental prophylaxis.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a measurable decrease in plaque and gingivitis.
  • Award-winning Oral Hygienist recognized for delivering superior patient care and education across multiple clinical settings, receiving the prestigious Outstanding Service Award in 2015.
  • Certified Oral Hygienist experienced with intraoral cameras, contributing to more accurate diagnoses and personalized treatment plans for each patient.
  • Achieved patient satisfaction rates exceeding 45%.
  • Patient-centered and quick to form lasting bonds with patients and coworkers.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 30% improvement in techniques.

Accomplishments

  • Trained in the latest digital radiography techniques, reducing waiting time for diagnoses by 16% minutes per appointment.
  • Identified potential oral issues early through diligent patient data review, helping to prevent tooth loss cases in 9 patients over 2021.
  • Successfully reduced patient anxieties through personalized counseling before and after major cleanings, increasing return appointments by 82%.
  • Developed and maintained an accurate patient recall system using Salesforce, improving patient follow-up by 59% points.
  • Documented and resolved standard which led to system.
  • Developed and standardized sterilization protocols for equipment, achieving 73% compliance with OSHA standards.
  • Led a joint initiative with local schools to provide preventative dental care, contributing to a 44% improvement in oral health awareness among students.
  • Trained a team of 12 hygienists in advanced cleaning procedures, improving productivity and reducing average procedure time by 36%.
  • Monitored patient data through HubSpot, ensuring HIPAA compliance and reducing record discrepancies by 42%.
  • Utilized QuickBooks to improve the efficiency of plaque removal, reducing overall treatment time per patient by 29% minutes.

Affiliations

  • Continuing Education Coursework in Intraoral Photography Techniques
  • American Medical Informatics Association
  • Contributor to Local Oral Health Awareness Social Media Campaign
  • Community Dental Health Coordinator (CDHC) Certification
  • American Marketing Association
  • American Dental Hygienists' Association (ADHA)
  • Certified Dental Laser Practitioner by the Academy of Laser Dentistry (ALD)
  • Society of Women Engineers
  • Advanced Training and Certification in Dental Sealant and Fluoride Application
  • Academy of General Dentistry (AGD) Associate Membership

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • CPR/First Aid for Healthcare Providers Certification – American Safety & Health Institute (ASHI)
  • Dental Radiology Practical Certification – Oregon
  • Teeth Whitening and Bleaching Certified Hygienist – Lakeside Partners
  • Local Anesthesia Certification – Commission on Dental Competency Assessments (CDCA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Oral Systemic Health Professional (COSH-Pro) – Oral Health Academy
  • Dental Coding and Billing Certification – American Dental Coders Association (ADCA)

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