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Skills

  • Process improvement
  • Team leadership and supervision
  • Budgets
  • Cost-saving initiatives
  • Multilingual communication proficiency Portuguese
  • Equipment Calibration and Testing
  • Operational improvement
  • High-profile client handling
  • Cross-functional team collaboration
  • System repairs

Work Experiences

  • Completed installations on time within a 2017.
  • Contributed to a 45% decrease in onboarding time.
  • Completed projects ahead of schedule.
  • Cut costs by $7 annually.
  • Had an excellent attendance record and was always on time for work.
  • Kept track of appointments and ensured that they were completed in a timely and professional manner.
  • Achieved a 24% reduction in rework.
  • Communicated effectively during the installation process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assessed new Tableau for potential implementation.

Summaries

  • Collaborated with project managers and clients.
  • Adept in technical troubleshooting and performance optimization, achieving a 52% reduction in service calls post-installation through quality control initiatives.
  • Committed to ensuring safety in installations.
  • Achieved a zero-incident record over the last 15 months.
  • Achieved a 43% reduction in service calls post-installation.
  • Boosted productivity by 41%.
  • Advanced installation methodologies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to ensuring safety and quality in every installation, reflected in a zero-incident record over the last 5 months.
  • Achieved a 57% customer retention rate.

Accomplishments

  • Effectively managed installation budgets of up to 2, reducing overall project costs by 41% through strategic negotiation and materials optimization.
  • Maintained accurate documentation of over 5 installations, contributing to compliance with local and federal safety regulations.
  • Utilized metric to streamline installation scheduling and report progress to stakeholders throughout the project.
  • Collaborated with cross-functional teams including project managers and designers to align installations with technical specifications and deadlines.
  • Achieved Six Sigma to stay current with industry standards and enhanced installation protocols to exceed company’s quality benchmarks by 39% in 2019.
  • Documented and resolved initiative which led to process.
  • Provided real-time technical support during installations that eliminated 18 critical issues before they escalated, saving 5 in potential client loss.
  • Reduced equipment installation time by 70% through integration of new tools and technologies, leading to faster project turnarounds.
  • Successfully met all installation milestones across 15 locations, within budget and ahead of schedule by 3 days.
  • Optimized the configuration of systems during installation to ensure maximum performance, leading to a 19% increase in end-user satisfaction.

Affiliations

  • American Society of Safety Professionals
  • Associate Member of the Scaffold & Access Industry Association (SAIA)
  • Passive Optical LAN (POL) Certification by Association for Passive Optical LAN (APOLAN)
  • Member of the Communications Cable & Connectivity Association (CCCA)
  • Association of Information Technology Professionals
  • Lions Club
  • Society of Maintenance and Reliability Professionals (SMRP)
  • Toastmasters
  • Project Management Institute (PMI)
  • Licensed Low Voltage Technician in Oregon

Certifications

  • Certified Low Voltage Technician (CLVT)
  • Electronics Systems Technician (EST) Certification
  • Google Certified Professional Cloud Architect
  • CompTIA Network+ Certification
  • First Aid/CPR Certification from the American Red Cross
  • Certified Healthcare Technology Professional (CHTP) standard
  • Certified Antenna Systems Technician (CAST)
  • Salesforce
  • Certified Wireless Network Administrator (CWNA)
  • Certified Fiber Optic Technician (CFOT) by ETA International

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