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Skills

  • Problem resolution
  • Operational improvement
  • Multilingual communication proficiency Portuguese
  • Client relationship building
  • Customer relations
  • Installation error prevention
  • Supervision
  • Organization
  • Communications
  • MS Office

Work Experiences

  • Completed installations on time within a 2017.
  • Achieved a 63% better alignment with client expectations.
  • Avoided potential cost overruns of $9.
  • Avoided service delays.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 41% increase in project completion rate.
  • Achieved a 24% reduction in rework.
  • Oversaw the delivery of initiative project by process team, which resulted in initiative.
  • Assessed new Tableau for potential implementation.

Summaries

  • Boosted productivity by 41%.
  • Costs were consistently reduced while profits were increased.
  • Adept in technical troubleshooting.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Method Installer with 13 years of field experience who is committed to customer satisfaction.
  • Client-focused Senior Installation Technician.
  • Committed to ensuring safety in installations.
  • Achieved results within 4 months.
  • Accomplished in resolving client-related conflicts and delivering solutions under pressure, reducing potential service delays and enhancing client satisfaction.
  • Accomplished Senior Installation Technician.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with suppliers to ensure timely delivery of installation materials, which reduced supply chain disruptions by 71% overall.
  • Created standardized installation blueprints that reduced discrepancies in field jobs, decreasing rework by 78% across all projects.
  • Provided real-time technical support during installations that eliminated 18 critical issues before they escalated, saving 5 in potential client loss.
  • Achieved Six Sigma to stay current with industry standards and enhanced installation protocols to exceed company’s quality benchmarks by 39% in 2019.
  • Maintained accurate documentation of over 5 installations, contributing to compliance with local and federal safety regulations.
  • Implemented advanced troubleshooting techniques to resolve high-pressure installation issues, reducing service call-backs by 42%.
  • Provided technical training for end-users post-installation, improving product handoff and reducing support inquiries by 48%.
  • Developed a quality control system post-installation that lowered customer service complaints by 52% in 2018.
  • Successfully met all installation milestones across 15 locations, within budget and ahead of schedule by 3 days.

Affiliations

  • International Society of Automation (ISA)
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Member of the Communications Cable & Connectivity Association (CCCA)
  • Registered Technology Installer (RTI) Certification by BICSI
  • Lions Club
  • American Medical Informatics Association
  • National Electrical Contractors Association (NECA)
  • Construction Management Association of America (CMAA)
  • Licensed Low Voltage Technician in Oregon

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Certified Low Voltage Technician (CLVT)
  • Certified Internet of Things (IoT) Installer
  • Certified Electrical Safety Compliance Professional (CESCP)
  • Installation Technician Certification from Electronics Technicians Association (ETA)
  • Certified Installer Program (CIP - the Pacific Northwest)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Technology Professional (CHTP) standard
  • Microsoft Certified Systems Engineer (MCSE)

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