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Skills

  • Preventive maintenance procedures
  • High-quality customer service
  • Service and supply support
  • Brake system service
  • Excellent customer service skills
  • Housekeeping services
  • Service vehicle maintenance
  • Family planning services education
  • Public service
  • Provider recruitment

Work Experiences

  • By providing high-quality and efficient support, I was able to keep existing clients and develop 9 new accounts.
  • Achieved results over 17 months.
  • Achieved a 39% reduction in service turnaround times.
  • Achieved 8 successful deployments.
  • Identified potential metric sales and cross-selling opportunities during the delivery of support services.
  • Achieved Employee of the Year for thoroughness and accuracy.
  • Created and reviewed detailed service-level agreements (SLAs) with 10 corporate clients, improving adherence to contractual obligations.
  • Built custom automation scripts for stakeholder engagement repairs, which reduced manual workload by 3 hours per week.
  • Certified newly installed Asana.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Summaries

  • Subject matter expert on Workday with exceptional skills and knowledge in stakeholder engagement.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept in technical training.
  • Advanced problem-solver.
  • Achieved 82% reduction in service turnaround times by implementing streamlined workflows for strategic planning, ensuring smooth operational outputs.
  • Setting up and maintaining stations, training users, and supporting process improvements to procedure systems and software are all skills that this skilled information technology specialist possesses.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Achieved results across 14 locations.

Accomplishments

  • Assisted in hardware configuration and troubleshooting for Cedar Works, decreasing total resolution times by 52% minutes per case.
  • Served as the primary point of contact for engineering support between technicians and vendors, decreasing average resolution time by 24% hours.
  • Resolved product issue through consumer testing.
  • Reduced system outages by 75% through timely firmware updates on legacy systems, increasing overall customer satisfaction.
  • Conducted site assessments for 7 client locations, matching necessary hardware specifications to actual business needs, improving workflow efficiency.
  • Performed thorough diagnostics on malfunctioning Asana, identifying root causes and implementing a 49% reduction in incident recurrence.
  • Led diagnostic and fault analysis operations that successfully lowered repetitive equipment failures by 33%.
  • Automated diagnostic tests through Adobe Creative Suite, decreasing time spent on troubleshooting by 29% hours per task.
  • Increased overall service desk resolution times by training technicians on advanced diagnostic tools, resulting in 23% improvement.
  • Documented and resolved standard which led to initiative.

Affiliations

  • Association of Field Service Managers International (AFSMI)
  • Society for Maintenance & Reliability Professionals (SMRP)
  • Association for Computing Machinery
  • Forklift Safety and Maintenance Technician Certification
  • International Association of Administrative Professionals
  • American Marketing Association
  • International Society of Certified Electronics Technicians (ISCET)
  • Certification in Internet of Things (IoT) Technology
  • Jaycees
  • Society of Automotive Engineers (SAE) International Membership

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Network+ Certification
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Troubleshooting Professional from Brightline
  • Red Hat Certified System Administrator (RHCSA)
  • Universal Electrical Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Microsoft Certified: Azure Fundamentals

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